Quartz/stone Worktop Installer

Good to know

Goals & Performance Metrics:

Goals:

Achieve Flawless Installations:
Ensure countertops are installed perfectly level and without defects.
Minimize errors and rework.

Maximize Customer Satisfaction:
Provide prompt, professional, and courteous service.
Address customer concerns and resolve issues effectively.

Increase Efficiency:
Complete installations within designated timeframes.
Optimize installation processes.

Maintain Safety:
Adhere to safety protocols and prevent accidents.
Minimize damage to client property.

Performance Metrics:

Installation Accuracy:
Percentage of installations completed correctly without errors.
Number of rework requests.

Customer Satisfaction (CSAT) Score:
Customer feedback on the quality of installation and service.

Installation Time:
Average time to complete installations.
Adherence to installation schedules.

Damage Rate:
Number of countertops damaged during installation.
Number of damage complaints related to client property.

Safety Record:
Number of safety incidents or accidents.

N+1 Management Style:

The N+1 Manager is involved in day-to-day operations, providing guidance and support to ensure smooth delivery processes.
Regular performance reviews and constructive feedback are provided to help teams improve and excel in their roles.

Career Progression Opportunities:

Internal Mobility
Skill Development

Benefits & Culture:

Work-Life Balance
Inclusive Culture

Candidate Selection Criteria:

Technical Skills:
Proficiency in using specialized tools and equipment for stone/quartz fabrication and installation.
Ability to read and interpret design plans and specifications.
Knowledge of stone/quartz materials and their properties.
Experience with cutting, shaping, and polishing stone/quartz.
Strong measuring skills.

Soft Skills:
Excellent communication and interpersonal skills.
Strong attention to detail and accuracy.
Problem-solving and troubleshooting skills.
Time management and organizational skills.
Professionalism and customer service orientation.

Experience:
Proven experience in stone/quartz countertop installation or a related field.
Experience working with various types of stone/quartz.

Education:
High school diploma or equivalent (preferred).
Vocational training or certifications in stone fabrication or installation (a plus).

Physical Requirements:
Ability to lift and maneuver heavy countertops.
Ability to work in various physical positions, including bending, kneeling, and standing for extended periods.

Personal Attributes:
Reliability and punctuality.
Ability to work independently and as part of a team.
Strong work ethic and attention to safety.
Valid drivers license.

Work condition:

8h15 - 17h
Monday to Friday

Message from your future manager N+1:

Join our team as a Quartz/stone Worktop Installer in an expanding company and become a key part of a dynamic, customer-focused operation. We encourage all interested candidates to apply, as all applications will be evaluated.