Customer Service Coordinator
Job insights
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Date posted
15/09/2025
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Closing date
15/10/2025
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Hiring location
North
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Experience Level
Middle
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Experience
1 - 3 Years
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Remote work option
Yes
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Expatriate Eligibility
Yes
Key responsibilities
Responsibilities
- Provide products substitutes for Wines & Spirits in case of Out of stock for diamond and gold ON TRADE clients
- Liaise with the client regarding Out-of-Stock products and substitutes to confirm changes
- Liaise with the shops / duty paid / bond / logistics / BU Managers for the estimate date of arrival of products
- Liaise with the sales representative regarding the outcome after discussion with client
- Re Processing the new products when needed to avoid internal mistakes
- Rectify wrong product codes / description at customers end when needed
- Manage quotas per client/per channel when needed
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Education/Competence
- Minimum Diploma
- 2 years of experience in a client-facing role within the FMCG, Wines & Spirits, or Distribution industry.
- Proven experience in customer service, order management, or supply chain coordination
- Strong track record of liaising with internal departments (sales, logistics, BU managers) and external clients to resolve product and delivery issues.
- Excellent communication and client relationship management skills.
- Strong problem-solving and negotiation abilities.
- Attention to detail, especially with product codes and invoicing.
- Ability to work under pressure and manage multiple priorities.
- Proficiency in MS Office
Want to work with world’s renowned brands and products ? You want to be surrounded by people as passionate as you are ? Let us hear from you !
*Terra Group is an equal opportunity employer, committed to diversity and inclusion for all individuals.
Hard skills
Good to know
Goals & Performance Metrics:
The Customer Service Coordinator is expected to deliver timely and professional client support, ensure accurate order processing and product substitutions, resolve queries within agreed timelines, and collaborate closely with Sales and Logistics teams. Success in this role will be measured by customer satisfaction levels, efficiency in handling product codes and quotas, and the ability to maintain smooth, error-free operations.
N+1 Management Style:
The N+1 adopts a supportive and collaborative management style, providing clear guidance, constructive feedback, and regular follow-ups while encouraging autonomy and accountability to achieve service excellence.
Career Progression Opportunities:
A Customer Service Coordinator can advance to roles such as Senior Customer Service Coordinator, Team Leader, Customer Service Manager, or move into related areas like Sales Support, Account Management, or Operations Management. Opportunities often include developing leadership skills, process improvement expertise, and client relationship management.
Benefits & Culture:
At GRAYS inc Ltd, we are committed to supporting your professional growth and well-being. We offer a range of training and education opportunities to help you advance in your career, along with team-building activities that foster collaboration and a positive work environment. Enjoy internal career growth opportunities as we promote from within, ensuring you have the chance to grow with us. Our employees also benefit from performance-based bonuses to reward hard work, along with employee discounts on our products. Join us and be part of a culture that values growth, teamwork, and recognition
Candidate Selection Criteria:
When selecting a candidate, we focus on relevant experience, key skills and competencies, and a strong cultural fit. Education and certifications, along with motivation and enthusiasm, are also important. Problem-solving abilities, references, and interview performance help ensure the candidate is a good match for the role and the company.
Work condition:
Our Values express what we believe in and shape the way we behave.
Respect
Tenacity
Integrity
Passion
Innovation
Message from your future manager N+1:
We are always looking for passionate and innovative people to become a part of our company. Our team is full of talented individuals with diverse skill sets. We offer career growth, competitive salaries, and benefits that will help you stay on top of your game.
Interested in this job?.
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