Human Resources Manager (Call Center)
Job insights
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Date posted
04/01/2026
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Closing date
03/02/2026
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Hiring location
East
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Offered salary
Rs40,000 - Rs45,000/month
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Experience Level
Middle
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Experience
3 - 5 Years
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Remote work option
No
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Expatriate Eligibility
Yes
Key responsibilities
- Recruitment & Onboarding
• Identify staffing needs (agents, supervisors, QA, IT, support staff)
• Manage end-to-end recruitment processes, including mass hiring
• Organize onboarding and induction of new employees
• Monitor probation periods and performance reviews - HR Administration
• Manage employment contracts and employee records
• Track attendance, leaves, absences, and punctuality
• Coordinate payroll, commissions, bonuses, and incentives
• Ensure compliance with local labor laws and internal policies - Performance & Discipline Management
• Implement HR policies and internal regulations
• Handle disciplinary actions, warnings, and terminations
• Support management with performance monitoring
• Manage employee relations and resolve conflicts - Employee Engagement & Retention
• Maintain a healthy and professional work environment
• Act as the main HR point of contact for employees
• Develop motivation and retention strategies
• Manage turnover and absenteeism (critical in call centers) - Reporting & Compliance
• Prepare weekly and monthly HR reports (headcount, turnover, attendance)
• Ensure confidentiality and data protection compliance
• Manage work permits, visas, and regulatory requirements if applicable. - Immediate or short notice preferred
Hard skills
Good to know
Goals & Performance Metrics:
Recruitment Efficiency: Time-to-fill open positions, quality of hires, and successful onboarding of new employees.
Employee Retention & Engagement: Turnover rates, absenteeism rates, and results of employee satisfaction surveys.
Compliance & HR Administration: Accuracy of payroll, contracts, HR reporting, and adherence to labor laws.
Performance Management: Timely completion of probation reviews, performance appraisals, and effective conflict resolution.
HR Process Improvement: Implementation of HR initiatives, policies, and engagement programs that enhance operational efficiency.
N+1 Management Style:
Reports directly to CEO / General Management.
Hands-on, collaborative, and supportive leadership approach, empowering HR team members while providing guidance and strategic oversight.
Open communication: Encourages transparent dialogue with employees and management to align HR initiatives with business goals.
Supports cross-functional collaboration with Operations, Finance, and QA teams.
Career Progression Opportunities:
Path to Senior HR Leadership: Opportunity to advance to Head of HR or Regional HR Director roles as company grows.
Cross-functional Exposure: Work closely with operations, finance, and management teams to gain broad organizational insights.
Skill Development: Access to internal training, leadership workshops, and international BPO best practices.
Benefits & Culture:
Learning & Development: Training programs, workshops, and skill-building sessions.
Collaborative & Inclusive Culture: Open, professional, and respectful workplace promoting teamwork.
Recognition & Rewards: Regular acknowledgment of achievements and contributions.
Candidate Selection Criteria:
Experience: Proven HR experience, preferably in a call center or high-volume BPO environment.
Leadership Skills: Ability to manage large teams, drive engagement, and maintain discipline.
Communication: Strong interpersonal, negotiation, and conflict-resolution skills.
HR Expertise: Recruitment, payroll, labor law compliance, performance management, and employee relations.
Language Skills: Fluent in French; English at intermediate level or above preferred.
Professionalism & Confidentiality: High ethical standards and ability to handle sensitive information.
Work condition:
Office Timing : 12 Noon to 7 PM (Monday to Friday) and 12 Noon to 3:30PM (Saturday)
Message from your future manager N+1:
Immediate or short notice preferred
Interested in this job?.
30 days left to apply
