PROJECT ADMINISTRATOR & CLIENT SUPPORT

Project Administration (About 60% of your time)

• Tool Management: You are the master of our tool ecosystem (SharePoint, DevOps, Jira, Confluence, Trello, etc.). You set up projects, create and track tasks, and ensure that information is always up-to-date and accessible.

• Planning and Logistics: You organize meetings (internal and with clients), write and distribute meeting minutes, and follow up on action plans. You ensure smooth operational execution of projects.

• Document Tracking: You manage project documentation (requirements, reports, procedures, etc.), ensuring proper version control and availability on our shared platform.

• Administrative and Financial Tracking: You assist Project Managers with time tracking, budget monitoring, and preparation of billing elements. You proactively alert in case of deviations.

Client Support (About 40% of your time)

• First Point of Contact: You are the voice of our company for our clients. You receive their support requests via email or our ticketing platform (usage questions, access requests, minor incidents).

• Diagnosis and Qualification: You listen, understand the issue, and qualify the request. You resolve simple and recurring incidents (level 1).

• Intelligent Escalation: You know when and to whom to escalate a more complex problem (Project Manager, developer). You ensure rigorous follow-up until final resolution while keeping the client informed.

• Knowledge Base Contribution: You identify recurring questions and contribute to creating guides, FAQs, or video tutorials to empower our clients.