Technology Support Officer
Job insights
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Date posted
16/12/2024
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Closing date
16/12/2024
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Hiring location
Center
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Offered salary
Rs16,500 - Rs20,000/month
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Experience Level
Junior
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Experience
1 - 3 Years
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Remote work option
Yes
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Expatriate Eligibility
Yes
Key responsibilities
Main duties & responsibilities:
- To provide day to day IT support to users.
- To install OS, S/w applications and troubleshoot.
- To assist in the development and implementation of IT assignments.
- Provide technical support assistance for enterprise applications.
- Provide technical support in resolving and troubleshooting technology problems.
- Answer and respond to users calls and emails relating to their technical issues.
- Document all calls and emails relating to technical problems and inquiries in internal ticketing tool.
- Assist the Supervisor – Technology Support in day-to-day activities.
- Provide technical support and assistance in completion of projects on time.
- Keep up to date on latest trends and solutions in technology aspects.
- Provide technical support and assistance in running applications testing.
- Ensure compliance of established procedures and guidelines.
Hard skills
Soft skills
Good to know
Goals & Performance Metrics:
In the short term to focus on immediate improvements or tasks allocated that can be achieved
In the long-term, to focus on broader, strategic objectives that contribute to the overall growth and efficiency of the IT department and the organization as a whole.
N+1 Management Style:
Helps employees to feel valued, engaged and challenged
Career Progression Opportunities:
We are committed to promoting from within whenever possible. High performers have the opportunity to move into more senior roles or take on new responsibilities that align with their career aspirations.
Benefits & Culture:
challenging working environment where work life balance is privileged
Candidate Selection Criteria:
Technical expertise and education , communication skills, motivation and eagerness to learn as well as the cultural fit
Work condition:
Monday to Friday from 08.30 - 17.00
Message from your future manager N+1:
If you are excited about this opportunity and believe you meet these criteria, we encourage you to apply and showcase how your skills and experiences align with our needs.
Interested in this job?.
30 days left to apply
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