IT Digital Operation Lead

Manage the day-to-day operations of digital platforms, ensuring their smooth functioning and optimal performance

Work closely with leadership and digital teams to implement the company’s digital strategy

Ensure system performance, reliability, and security through ongoing monitoring and maintenance

Manage seamless integration of new digital solutions and continuous improvement of existing systems

Develop and enforce governance standards, including policies, procedures, and documentation

Lead digital transformation projects, from planning and resource allocation to execution and delivery, ensuring alignment between business requirements and technical deliverables

Ensure projects are delivered on time, within scope, and within budget

Coordinate with service providers and manage audit processes, including internal, external, and client-related activities

Monitor and analyse key performance indicators (KPIs) related to digital operations and provide regular reports to stakeholders

Serve as the escalation point for technical issues on digital platforms

Oversee the management and governance of business data, ensuring accurate analysis, extraction, and reporting

Implement policies to secure and manage data integrity across systems