Customer Success Officer

Good to know

Goals & Performance Metrics:

- Strong interpersonal skills
- Retain a client portfolio
- Ability to work autonomously and adapt

N+1 Management Style:

Océane, Manager of Keorise in Mauritius

Career Progression Opportunities:

Various skill levels for the Customer Success Officer position, with a career development path for employees.

Benefits & Culture:

- Salary range: Rs. 22,000 – 35,000 gross monthly
- Additional benefit: Medical insurance

Candidate Selection Criteria:

Profile Sought:

- At least 1 year of experience as a Customer Success Assistant or a similar role
- It's a plus if you’ve already worked in the accounting field / firm or a specialized company
- You have strong interpersonal skills, and customer relationship and satisfaction are essential to you
- You are eager to learn, grow your skills, and advance in your career
- Bilingual in French
- Strong organizational skills and respect for deadlines
- Good listening skills to be proactive and adaptable based on client requests

Hard skills: Customer relationship management, portfolio management, reporting.

Soft skills: Strong interpersonal skills, effective communication, rigor, and respect for deadlines.

Work condition:

Working hours:

- From October to March: Monday to Friday from 11:30 AM to 8:30 PM
- From April to September: Monday to Friday from 10:30 AM to 7:30 PM

Message from your future manager N+1:

Keorise is looking for diverse profiles, comfortable in a fast-evolving environment, and real problem solvers: there are no problems, only solutions!

The common trait of our employees: commitment and an obsession with customer service.

Our greatest strength: our team!

Keorise is a company where everyone can develop their potential; above all, it’s a true human adventure.

Keorise is ready to welcome you!