Credit Specialist F/M/X

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Goals & Performance Metrics:

Short-Term (3 Months) Goals & Performance Metrics:

- Reduce Outstanding Debt: Set a target for the reduction of outstanding customer debts by a certain percentage within the first 3 months. Performance can be measured by the reduction in the total amount of outstanding debts.

- Customer Dispute Resolution: Aim to resolve a certain percentage of customer billing issues and disputes within a specified time frame. Performance can be measured by the number of resolved billing issues and disputes.

Medium-Term (6 Months) Goals & Performance Metrics:

- Customer Satisfaction: Enhance customer satisfaction by achieving a certain rating or feedback score from customers regarding the debt collection process. Performance can be measured by customer feedback surveys or ratings.

- Cross-Department Collaboration: Strengthen collaboration with other departments by achieving specific targets for collaboration and communication with Business Managers, Accounting Team, Controlling Team, etc. Performance can be measured by the frequency and quality of collaboration with other departments.

N+1 Management Style:

The manager provides guidance and support in resolving complex billing issues and disputes, while also encouraging autonomy and accountability in managing the debt portfolio. Regular feedback and coaching sessions help in skill development and performance improvement. Additionally, the manager fosters an inclusive and diverse working environment, in line with Mantu's commitment to promoting diversity within the workforce.

Career Progression Opportunities:

For a Credit Specialist, career progression opportunities may include advancement to roles such as Senior Credit Specialist.

Benefits & Culture:

- Medical Insurance: Benefit from medical coverage with 80% company contribution after 1 year of employment.
- Substantial quarterly performance bonus: Earn a bonus for your hard work.

Candidate Selection Criteria:

- High School Certificate or Bachelor's degree in Accounting or Finance.
- 1-3 years of experience in Billing & Recovery
- Fluently spoken French & English
- International exposure will be a plus, demonstrating your ability to navigate diverse financial landscapes.
- Mastery of generative AI (ex: ChatGPT/Poe.com, etc…) is a plus for improving day-to-day productivity

Work condition:

Working days and hours are from Monday to Thursday from 10am to 19:00, Friday 08:30 am to 17:30.
Mauritius Public Holidays are non-working days.

Message from your future manager N+1:

https://careers.mantu.com/brands/mantu/jobs/32739