• Meets and greet all guests upon arrival and departure
  • Escorts VIP guests to their allocated room and explain the facilities and room features
  • Obtains guest feedback on their stay in the hotel. If complaints, takes immediate actions to remedy solutions
  • Records daily activities and complaints in the guest relations logbook and informs the respective department heads for immediate actions
  • Works closely with the Food and Beverages team specially Room Service Team and Executive Lounge
  • Team Be thoroughly familiar with the hotel procedures and policy concerning reservations, room’s assignments, room charges and credit facilities
  • Attends to all the secretarial needs of guests after the opening hours of the business Centre Ensures that, whenever possible, guests receive personal recognition
  • Inspects VIP room status and amenities in good order prior to guests’ arrival Maintains an active presence in the hotel lobby to greet and assist incoming guests
  • Give courtesy calls and complete the call log for
  • Performance Monitor daily Promotes inter-hotel sales and in-house facilities and aware of banquet events, hotel facilities
    F&B outlets, special promotions for the purpose of assisting guests and offering accurate information
  • Assists and coordinates with Front Office reception to ensure consistent service
  • Prepares and coordinates the distribution of guest amenities, welcome letters and fruit setups for VIPs
Profile:
  • Appear confident, well groomed, dressed in a smart casual manner
  • Excellent command of the English language
  • Detail oriented with the ability to multi-task and time management with the ability to set priorities
  • Personality: warm, pleasant and Self-motivated
  • Proficiency in Microsoft Office software: Word, Excel and PowerPoint, as a minimum

 

Essential

  • Qualifications: SC
  • Experience: 1 year experience as Receptionist
  • Personal Qualities: Ability to remain calm whilst under pressure

 

Desirable

  • Qualifications: HSC
  • Experience: 2 years as Receptionist
  • Personal Qualities: A positive attitude and excellent communication skills
  • Additional Skill required: Computer knowledge and experience in MS programs

 

Required training

  • Induction
  • Otentik training
  • CCC
  • Grooming
  • Communication skills
Job Overview
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