Technician

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Goals & Performance Metrics:

1. Technical Proficiency & Skill Development:

Goal: Maintain and enhance technical skills to ensure efficient and effective problem-solving.
Metrics:
Completion of relevant training courses and certifications.
Demonstrated ability to apply new skills in practical situations.
Reduced time to resolve complex technical issues.
Number of successful first-time fixes.
Score on technical knowledge assessments.

2. Problem Resolution & Efficiency:

Goal: Resolve technical issues promptly and accurately, minimizing downtime and maximizing productivity.
Metrics:
Average time to resolution (Mean Time To Resolution - MTTR).
Number of tickets/issues resolved per day/week.
First-call resolution rate.
Percentage of issues resolved within service level agreements (SLAs).
Number of repeat issues.

3. Customer/User Satisfaction:

Goal: Provide excellent customer service and ensure user satisfaction with technical support.
Metrics:
Customer satisfaction survey scores.
Number of positive customer feedback/testimonials.
Response time to customer inquiries.
Ability to explain technical concepts clearly to non-technical users.
Reduction of customer complaints.

4. Preventive Maintenance & Proactive Support:

Goal: Implement proactive maintenance practices to prevent technical issues and minimize downtime.
Metrics:
Completion rate of scheduled preventive maintenance tasks.
Reduction in the number of reactive maintenance calls.
Uptime of critical systems/equipment.
Number of potential issues identified and resolved before they impact users.
Accuracy of documentation.

5. Documentation & Reporting:

Goal: Maintain accurate and up-to-date documentation of technical procedures and issue resolutions.
Metrics:
Completeness and accuracy of work logs and service reports.
Timeliness of documentation updates.
Number of knowledge base articles created or updated.
Quality of reports generated.

6. Safety Compliance:

Goal: Adhere to all safety regulations and procedures to ensure a safe working environment.
Metrics:
Number of safety incidents or violations.
Completion of safety training and certifications.
Compliance with safety checklists and procedures.

N+1 Management Style:

The N+1 Manager is involved in day-to-day operations, providing guidance and support to ensure smooth delivery processes.
Regular performance reviews and constructive feedback are provided to help teams improve and excel in their roles.

Career Progression Opportunities:

Internal Mobility
Skill Development

Benefits & Culture:

Work-Life Balance
Inclusive Culture

Candidate Selection Criteria:

Relevant Education/Certification:

Diploma, certificate, or degree in a related technical field (e.g., electrical, mechanical, electronics, IT).
Industry-specific certifications (e.g., HVAC, networking, welding).


Practical Experience:

Proven experience in a similar technical role.
Hands-on experience with relevant tools and equipment.
Ability to troubleshoot and diagnose technical issues.


Technical Knowledge:

Understanding of relevant technical principles and concepts.
Ability to read and interpret technical documentation (e.g., schematics, manuals).
Knowledge of safety standards and procedures.


Specific Skills:

These will vary depending on the role. Examples:
Electrical wiring and repair.
Mechanical assembly and repair.
Software and hardware troubleshooting.
Network configuration and maintenance.


Essential Soft Skills:

Problem-Solving:
Ability to analyze problems and develop effective solutions.
Logical and methodical approach.
Resourcefulness and adaptability.


Attention to Detail:

Accuracy and precision in work.
Ability to follow instructions carefully.
Commitment to quality.


Communication:

Ability to communicate technical information clearly and concisely.
Good listening skills.
Ability to explain technical issues to non-technical personnel.


Teamwork:

Ability to work effectively in a team environment.
Willingness to assist others.
Respect for colleagues.


Time Management:

Ability to prioritize tasks and meet deadlines.
Organizational skills.


Adaptability:

The ability to learn new things quickly.


Customer Service:

If the position is customer facing, excellent customer service skills are a must.


Desired Profile:

Education: Diploma in industrial maintenance or equivalent.
Experience: Minimum 1 year of experience in a similar position.


Technical Skills:

Strong knowledge of mechanics, electricity, and automation.
Proficiency in diagnostic and maintenance tools.
Ability to read diagrams and users manuals.


Personal Qualities:

Thoroughness and methodical approach.
Autonomy and sense of responsibility.
Ability to work in a team.
Good analytical and problem-solving skills.
Good communication skills.

Work condition:

8h15 - 17h
Monday to Friday

Message from your future manager N+1:

Join our team as a Technician in an expanding company and become a key part of a dynamic, customer-focused operation. We encourage all interested candidates to apply, as all applications will be evaluated.