IT Support

Good to know

Goals & Performance Metrics:

Goals:

Minimize Downtime:
Reduce the time it takes to resolve technical issues.
Improve system reliability.

Enhance User Satisfaction:
Provide prompt and courteous support.
Increase user knowledge and confidence.

Improve Efficiency:
Streamline support processes.
Optimize resource utilization.

Maintain Security:
Ensure all systems are secure and up to date.

Performance Metrics:

Ticket Resolution Time:
Average time to resolve support tickets.

First Contact Resolution Rate:
Percentage of issues resolved on the first contact.

Customer Satisfaction (CSAT) Score:
User feedback on the quality of support.

System Uptime:
Percentage of time systems are operational.

Number of Resolved Tickets:
The amount of tickets that have been closed.

Adherence to SLA (Service Level Agreement):
How well the it support team is keeping to the agreed upon SLA.

N+1 Management Style:

The N+1 Manager is involved in day-to-day operations, providing guidance and support to ensure smooth delivery processes.
Regular performance reviews and constructive feedback are provided to help teams improve and excel in their roles.

Career Progression Opportunities:

Internal Mobility
Skill Development

Benefits & Culture:

Work-Life Balance
Inclusive Culture

Candidate Selection Criteria:

Technical Skills:
Proficiency in operating systems (Windows, macOS, Linux).
Knowledge of hardware and software troubleshooting.
Familiarity with networking concepts.
Experience with help desk software.

Soft Skills:
Excellent communication and interpersonal skills.
Strong problem-solving and analytical skills.
Customer-service orientation.
The ability to remain calm in stressful situations.

Experience:
Previous experience in IT support or a related field.
Relevant certifications.

Education:
Associate's or bachelor's degree in information technology or a related field (preferred).

Personal Attributes:
Reliability and punctuality.
Ability to work independently and as part of a team.
Willingness to learn and adapt.

Work condition:

8h15 - 17h
Monday to Friday

Message from your future manager N+1:

Join our team as an IT Support in an expanding company and become a key part of a dynamic, customer-focused operation. We encourage all interested candidates to apply, as all applications will be evaluated.