Shop Sales Supervisor

Good to know

Goals & Performance Metrics:

Achieve and help increase daily and monthly shop sales targets
Improve customer service and overall shopping experience
Lead, motivate, and monitor shop staff performance
Maintain proper product display, cleanliness, and organization of the shop
Help increase average basket value through upselling and product recommendations
Ensure discipline, punctuality, and teamwork within the shop team
Reduce stock issues, pricing errors, and operational mistakes
Contribute actively to promotional campaigns and peak sales periods

N+1 Management Style:

Must be able to coach and lead and monitor sales performance for each staff and the branch

Career Progression Opportunities:

At byNice, high-performing and committed Shop Supervisors may progress into higher leadership and operational roles as the company continues to grow.

Potential career growth opportunities include:

Senior Shop Supervisor
Operations Coordinator
Commercial & Sales Leadership Roles
Branch or Department Management
Retail Operations Management
Future expansion and project leadership opportunities

We believe in rewarding performance, initiative, leadership, and the ability to drive results.

Benefits & Culture:

Performance-based incentives and bonuses
Attendance and travelling allowances
Overtime paid when applicable
Dynamic and fast-paced retail environment
Leadership and growth opportunities within the company
Hands-on operational and management experience
Team-oriented culture focused on performance and accountability
Opportunity to grow with an expanding Mauritian retail and e-commerce brand

At byNice, we value initiative, teamwork, discipline, customer service, and the drive to achieve results.

Candidate Selection Criteria:

We are looking for candidates who:

Have strong leadership and communication skills
Are confident, energetic, and sales-driven
Can manage and motivate a team effectively
Are disciplined, responsible, and punctual
Can work under pressure in a fast-paced retail environment
Have good customer service and problem-solving abilities
Are proactive and able to take initiative independently
Have previous experience in retail, sales, or supervisory roles (preferred)
Are focused on achieving sales and operational targets
Are comfortable handling staff supervision and daily shop operations

Work condition:

Full-time position based at byNice, Plaine Verte, Port Louis
Working hours: 9:00 AM to 5:00 PM from Monday to Friday and 9.00 AM to 4 PM on Saturday (extended hours may be required during busy periods, promotions, and peak seasons)
Fast-paced retail and sales-driven environment
Active floor supervision and customer interaction required daily
Sunday and public holiday work may be required depending on operational needs
Candidate must be comfortable standing for extended periods and managing daily shop activities
Team leadership, operational coordination, and sales involvement are part of the role

Message from your future manager N+1:

At byNice, we are not simply looking for someone to “occupy a position.” We are looking for a strong, responsible, and sales-driven leader who can help push the shop forward and motivate a team.

If you are energetic, confident, organized, and ready to take responsibility in a fast-growing retail environment, this opportunity may be for you.

We value discipline, initiative, teamwork, customer service, and the ability to achieve results. High-performing individuals will have opportunities to grow with the company as byNice continues to expand.