Sales & Technical Support

Good to know

Goals & Performance Metrics:

Performance in this role will be measured against the following key objectives and targets:
Sales & Business Development
Technical Support & Installations
Customer Service
Administration & Reporting
Vehicle & Equipment Management
Professional Standards & Development

N+1 Management Style:

Autotrak Mauritius follows a proactive and hands-on management style focused on accountability, support, continuous feedback, and operational excellence. Employees are expected to communicate openly, take ownership of responsibilities, and work closely with management to achieve both individual and company goals.

Career Progression Opportunities:

Autotrak Mauritius encourages long-term growth and development within the company. Employees who demonstrate strong technical ability, reliability, initiative, and sales performance may have opportunities to progress into senior technical, sales, supervisory, or management roles as the company grows.

Benefits & Culture:

At Autotrak Mauritius, we value professionalism, accountability, teamwork, and continuous improvement. We aim to create a supportive and practical working environment where employees are encouraged to grow, take initiative, and contribute to the success of the business.

Benefits
Competitive salary package based on experience and qualifications
Company vehicle provided for work-related duties
Ongoing product and technical training
Opportunities for career growth and increased responsibility
Exposure to both technical and sales aspects of the automotive industry
Hands-on experience with modern vehicle tracking and telematics technology

Candidate Selection Criteria:

Candidates will be assessed based on a combination of technical ability, sales potential, professionalism, reliability, and overall suitability for the role.

Preference will be given to candidates who demonstrate:

Previous experience in the automotive, tracking, security, electronics, or technical support industries
Strong communication and customer service skills
Sales ability and confidence in dealing with customers
Good fault-finding and problem-solving capabilities
Ability to work independently and manage time effectively
Strong attention to detail and administrative accuracy
Professional appearance and conduct
Willingness to learn and adapt to new technologies and products
Reliability, accountability, and a strong work ethic
Ability to remain calm and professional under pressure
Availability to assist with after-hours or emergency support when required
Valid driver’s licence and clean driving record

Additional consideration may be given to:

Technical certifications or relevant training
Experience with vehicle tracking, telematics, auto electrical, or fleet management systems
Previous field service or installation experience

Work condition:

Working Conditions
This position involves both field-based and office-based work.
The employee will be required to travel regularly to customer sites across Mauritius.
Work may involve vehicle installations, inspections, diagnostics, and technical support in various environments and weather conditions.
The role requires occasional after-hours, weekend, and emergency standby support when necessary.
Candidates must be comfortable working independently and managing daily schedules efficiently.
A company vehicle, tools, and required equipment may be provided for work-related duties.
The employee is expected to maintain a professional appearance and comply with company policies and safety procedures at all times.
Physical activities may include driving, lifting equipment, working in confined vehicle spaces, and extended periods of standing or movement during installations and service work.
Ongoing training and product updates will form part of the role requirements.
The position is performance-driven and requires strong customer interaction, responsiveness, and accountability.

Message from your future manager N+1:

We are looking for someone who is motivated, reliable, technically minded, and enjoys working with people. This role is suited to an individual who is comfortable working independently, solving problems, and taking pride in delivering quality service to customers.

The position combines both technical and sales responsibilities, making it ideal for someone who enjoys a varied and hands-on working environment within the automotive and technology industry.

If you are eager to learn, willing to grow with the company, and looking for a long-term opportunity where your effort and performance are recognised, we would like to hear from you.