Sales Specialist (B2C)

Good to know

Goals & Performance Metrics:

Short-term Goals:
- Achieve monthly sales quotas through bookings and service upsells.
- Convert a significant percentage of initial inquiries into confirmed bookings.
- Maintain a swift average response time for all customer inquiries during business hours.
- Achieve a high customer service satisfaction rating based on email and phone communications.
- Ensure complete follow-up on all customer quotes and inquiries within one day.
- Improve the conversion rate of followed-up requests compared to the previous period.

Medium-term Goals:
- Increase sales each quarter by effectively upselling and cross-selling additional services and upgrades.
- Sustain or improve the initial conversion rate over a six-month period.
- Maintain or exceed a high customer satisfaction rating over the next two quarters.
- Reduce the average response time to customer inquiries by enhancing efficiency.
- Implement a follow-up strategy to increase re-engagement with potential customers.
- Analyze reasons for non-conversion to refine and improve sales approaches.

N+1 Management Style:

The immediate supervisor for this role adopts a supportive and goal-oriented leadership style. Emphasis is placed on individual and team development through regular feedback and encouragement to pursue new learning opportunities.

Career Progression Opportunities:

Start as a Sales Specialist with a focus on mastering the current product offerings and sales techniques and then you can progress to a Senior role, where the focus shifts to strategic client management and upselling higher-value packages.

Benefits & Culture:

- Medical Insurance: Benefit from medical coverage, for you and your dependent(s), with 50% company contribution.
- 24Hrs Personal Accident Cover: Up to Rs 100,000 cover for accidents, 24/7.
- Pension Scheme: Enjoy a pension plan with company contributions for your future.
- Company Doctor Services: Free on-site medical consultations for your health needs.
- Monthly Incentive Scheme & Performance Bonus: Earn a bonus for your hard work.
- Incredible discounts at our restaurants: Save 25% at Domino’s Pizza and 15% at Ocean Basket.
- Exclusive Employee Discounts: Benefit from a wide range of discounts with MyRogers App.
- Wedding & Newborn Gifts: Celebrate major life events with special company gifts.
- Instant Leave Benefits: Earn 1 annual and 1 sick leave monthly from day one.
- Birthday Leave: Celebrate your Birthday with 1 additional day on top of your entitled local leave.
- Career Growth & Internal Mobility: Find diverse career and internal mobility options within our various clusters.
- Learning & Development: Grow with training and development opportunities through our Training Academy.

Candidate Selection Criteria:

- Essential Skills: Strong communication and interpersonal skills, adept at using CRM software (preferably Salesforce), and capable of handling multiple tasks efficiently.
- Experience Requirements: Proven track record in a customer sales role, with a preference for experience in the hospitality or tourism industry.
- Personal Attributes: Highly motivated, detail-oriented, with a proactive approach to resolving client issues and seizing sales opportunities.

Work condition:

Regular Hours:
- Monday to Friday, with options for a day shift from 08:30 to 17:00 (office-based) or a night shift from 14:00 to 22:00 (work-from-home).

Weekend and Public Holiday Hours:
- Saturday shifts are either from 08:30 to 16:00 or 12:00 to 21:00, and
- Sunday/Public Holidays from 12:00 to 21:00, all work-from-home.

Shifts are assigned on a rotational basis to ensure coverage and fairness.

Message from your future manager N+1:

Join our dynamic team as a Sales Specialist and be at the forefront of transforming customer experiences in the tourism industry. This role offers the unique opportunity to blend your passion for travel with your sales expertise to create unforgettable holiday experiences for our clients. If you’re ready to elevate your career and make a significant impact, we look forward to your application!