Guest Relations Supervisor
Job insights
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Date posted
23/12/2024
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Closing date
22/01/2025
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Experience Level
Middle
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Experience
1 - 3 Years
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Remote work option
No
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Expatriate Eligibility
no
Key responsibilities
Main Purpose of the Role
Supervise the Guest Relations team to deliver exceptional guest experiences, manage daily operations efficiently, and ensure adherence to quality and service standards.
Key Responsibilities
- Supervise and train team members to maintain high performance, ensuring smooth handovers between shifts.
- Handle guest complaints, oversee special event arrangements, and conduct room and hotel tours to enhance guest satisfaction.
- Welcome and assist guests with check-in, registration, and explanations of their packages and room amenities.
- Monitor team performance, enforce discipline, and coordinate with HR and management on welfare and safety matters.
- Collaborate with superiors on budget management, quality procedures, and ensuring all team duties are performed efficiently.
Soft skills
Good to know
Goals & Performance Metrics:
Specific goals and performance metrics will be discussed during the interview process to ensure alignment with the role’s responsibilities and expectations.
N+1 Management Style:
The management style is collaborative, fostering open communication and teamwork to achieve shared objectives.
Career Progression Opportunities:
We offer diverse career opportunities within our hotels, restaurants, and leisure activities, supported by a strong focus on career growth as well as possibilities for internal mobility across our different clusters. As part of the ENL & Rogers Group, you’ll have access to dynamic career paths in a thriving, multi-industry environment.
Benefits & Culture:
✅ Medical Insurance – Benefit from medical coverage, for you and your dependent(s), with 50% company contribution.
✅ 24Hrs Personal Accident Cover – Up to Rs 100,000 cover for accidents, 24/7.
✅ Pension Scheme – Enjoy a pension plan with company contributions for your future.
✅ Company Doctor Services – Free on-site medical consultations for your health needs.
✅ Performance Bonus & Incentives – Earn bonuses for your hard work.
✅ Referral Scheme – Refer a friend or family member and earn up to Rs 5,000.
✅ Incredible discounts at our restaurants – Save 25% at Domino’s Pizza and 15% at Ocean Basket.
✅ Exclusive Employee Discounts – Benefit from a wide range of discounts with MyRogers App.
✅ Wedding & Newborn Gifts – Celebrate major life events with special company gifts.
✅ Instant Leave Benefits – Earn 1 annual and 1 sick leave monthly from day one.
✅ Birthday Leave – Celebrate your Birthday with 1 additional day on top of your entitled local leave.
✅ Career Growth & Internal Mobility – Find diverse career and internal mobility options within our various clusters.
✅ Learning & Development – Grow with training and development opportunities through our Training Academy.
Candidate Selection Criteria:
• Experienced in guest relations with strong leadership and team supervision skills.
• Excellent interpersonal and problem-solving abilities to address guest needs and complaints.
• Detail-oriented with expertise in hotel procedures, service standards, and upselling techniques.
• Organized and proactive in coordinating team schedules, special events, and departmental activities.
• Professional demeanor, committed to fostering a welcoming environment and delivering quality service.
Work condition:
Our operational roles operate on a shift system to ensure smooth service delivery, but we are committed to fostering work-life balance wherever possible. We strive to create a supportive and flexible workplace for all our team members.
Message from your future manager N+1:
Join a team that values passion, innovation, and collaboration in creating exceptional guest experiences. Together, we shape memorable mauments while building a rewarding career in hospitality & tourism.
Interested in this job?.
30 days left to apply
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