Project After Sales – Admin

Good to know

Goals & Performance Metrics:

3-Month Objectives
- Understand the company culture and values.
- Get familiarised with the company’s new B2B Objectives
- Create documentation processes to follow including warranty management
- Provide support to the sales team
- Client Communication

6-Month Objectives
- Manage spare parts and inventory accurately
- Coordinate with the tech team for servicing and repairs.
- Enable a smooth service coordination
- Build a strong Quality Assurance Process and do follow ups.
- Work effectively with team members.

N+1 Management Style:

We value collaborative management that focuses on people's growth, healthy work environment and engagement. With a forward-thinking approach, we are dedicated to fostering growth of our employees.

Career Progression Opportunities:

After exceeding customer expectations, ensuring that every interaction and solution delivers exceptional value, the next step for this career would be a project coordinator or a project supervisor in the after sales section of the B2B department.

Benefits & Culture:

- Commission will be provided on completion of service.
- A strong culture that foster a sense of camaraderie and cooperation among employees.
- A positive work culture always leading to better customer service and experiences.
- An open communication is always encouraged. Employees are free to share their thoughts and ideas.
- Employees from diverse backgrounds feel valued and included.

Candidate Selection Criteria:

- Previous experience in an administrative role, preferably in the B2B after-sales sector, with a focus on HVAC, power tools and MEP works.
- Strong organizational skills, attention to detail, and proficiency in MS Office and CRM software.
- Excellent verbal and written communication skills, with the ability to handle customer inquiries and coordinate effectively with technical teams.
- Ability to quickly address and resolve customer issues, ensuring a high level of client satisfaction.
- Strong collaborative skills, with the ability to work closely with the after-sales and technical teams to ensure seamless service delivery.
- Basic knowledge of HVAC systems, power tools, or MEP works is a plus.

Work condition:

Working hours:
Monday to Friday (08:30 - 17:00)
Saturdays (08:30 - 13:00)

Message from your future manager N+1:

The Project After - Sales Admin will play a pivotal role in overseeing the B2B growing department of
GM Punjabi, ensuring customer satisfaction, and supporting the business goals of the company. Join GM Punjabi and make a significant impact on our business goals while growing your career in a dynamic environment.