Customer Support Manager [F/M/X]

Good to know

Goals & Performance Metrics:

We are seeking a tech-savvy Customer Support Manager with a strong background in SaaS platforms to lead our customer Support Team in Mauritius. The ideal candidate will have a proven track record in people management, an entrepreneurial mindset, and a data-driven approach to decision-making. Our dynamic team is committed to delivering exceptional customer experiences while driving continuous innovation and growth.As a Customer Support Manager, you will be responsible for overseeing the Operational Activities of the Support Division, implementing strategic improvements, and driving projects to enhance User satisfaction and platform performance.

N+1 Management Style:

Collaborative with a sense of belonging

Career Progression Opportunities:

Discussed during the interview

Benefits & Culture:

❤️ Thrive in the new digital business world

🚀 Lead high value-added strategic projects with a concrete business impact

🌍 Experience working in a young and international atmosphere, with colleagues on all 5 continents

🏡 Benefit from a flexible work environment with remote working options

👨‍🎓👩‍🎓 Access a variety of training courses and continuously improve your skills

🎉 Take part in the events organized by our LittleBig Crew: work socials team building events... moments you won't want to miss!

Candidate Selection Criteria:

Approximately 5 years of Support Experience with team management.
Previous experience in SaaS and also having done the support job in the past.
Exceptional communication skills in both English and French; a third language is a plus.
Strong knowledge of digital products and familiarity with CRM and other support tools.
Proficient in Excel, PowerPoint, and other relevant software.
Ability to work in a dynamic, fast-paced environment and deliver results.
Strong analytical skills and a data-driven mindset.
Experience with generative AI tools like ChatGPT or Poe.com is advantageous.

Work condition:

LB is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability or other characteristics

Message from your future manager N+1:

As the leading international player in its industry, LittleBig Connection supports 280 major clients such as AXA, Carrefour, Sephora, Decathlon, Air France or Kering in their Big innovation projects and flexibility needs. With the ambition to become the international leader of Total Workforce Management by 2025, LittleBig Connection is present in 25 countries around the world and has no intention of stopping there: Canada, India, Vietnam, Spain, Mauritius, Tunisia... the #FutureofWork is already here! Are you ready for the adventure?