BTC/BTB Customer Service & Maintenance Scheduler

Good to know

Goals & Performance Metrics:

In this role, success is measured through a combination of customer satisfaction, efficiency in scheduling maintenance, and adherence to service quality standards. Key performance metrics include response time, the percentage of successfully completed maintenance visits, and client feedback scores.

N+1 Management Style:

Our N+1 management approach emphasizes close support and constructive feedback. Managers prioritize open communication, teamwork, and mentorship, creating a collaborative environment where every team member’s ideas and contributions are valued.

Career Progression Opportunities:

This role offers significant career development potential, with paths toward senior maintenance and customer service positions, as well as opportunities in supervisory roles. We provide ongoing training and development resources to help you build technical and interpersonal skills that can lead to higher responsibilities within DELO by Domeau.

Benefits & Culture:

DELO by Domeau is committed to employee well-being and professional growth. Our benefits package includes:

Competitive salary and performance-based bonuses
Health and wellness programs
Continuous training and development
An inclusive culture that values sustainability and teamwork

Candidate Selection Criteria:

Strong communication and customer service skills
A solution-oriented mindset and attention to detail
Experience in customer service, maintenance scheduling, or a related field (preferred but not required)
Ability to work independently and as part of a team
A genuine interest in helping clients receive the best service experience

Work condition:

This is a full-time position with 45 hours per week, operating from our head office. Standard office hours are Monday to Friday, with flexibility to meet scheduling demands.

Message from your future manager N+1:

If you are passionate about customer satisfaction, teamwork, and sustainable solutions, DELO by Domeau welcomes you. Here, you’ll be part of a supportive, forward-thinking team dedicated to providing top-quality service while promoting eco-friendly values.