IT Expert

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Goals & Performance Metrics:

1. System Reliability and Uptime:

Goal: Maintain high system availability and minimize downtime.
Metrics:
Uptime percentage (e.g., 99.9%).
Mean Time Between Failures (MTBF).
Mean Time To Recovery (MTTR).
Number of critical system outages.
Response time to critical incidents.

2. Security and Data Protection:

Goal: Ensure the security and integrity of company data and systems.
Metrics:
Number of security incidents (e.g., breaches, malware infections).
Compliance with security policies and regulations.
Results of security audits and penetration tests.
Time to patch vulnerabilities.
Number of successful phishing attempts.

3. Project Delivery and Implementation:

Goal: Successfully deliver IT projects on time and within budget.
Metrics:
Project completion rate.
Project budget adherence.
Project timeline adherence.
Customer satisfaction with project outcomes.
Number of completed tasks.

4. Performance Optimization and Efficiency:

Goal: Optimize IT systems and processes to improve performance and efficiency.
Metrics:
System performance metrics (e.g., response time, throughput).
Resource utilization (e.g., CPU, memory, storage).
Automation rate of repetitive tasks.
Reduction in operational costs.
Number of implemented improvements.

5. Technical Support and Customer Satisfaction:

Goal: Provide timely and effective technical support to users.
Metrics:
Ticket resolution time.
Customer satisfaction with support services.
Number of resolved tickets.
First-call resolution rate.
User feedback scores.

6. Knowledge Sharing and Professional Development:

Goal: Stay up-to-date with the latest technologies and share knowledge with colleagues.
Metrics:
Number of certifications or training courses completed.
Contribution to knowledge base or documentation.
Participation in industry events or conferences.
Number of times that the expert has given training to other employees.

7. Innovation and Problem Solving:

Goal: Identify and implement innovative solutions to improve IT operations.
Metrics:
Number of implemented innovative solutions.
Impact of implemented solutions on business outcomes.
Ability to resolve complex technical problems.
Number of technical problems resolved.

N+1 Management Style:

The N+1 Manager is involved in day-to-day operations, providing guidance and support to ensure smooth delivery processes.
Regular performance reviews and constructive feedback are provided to help teams improve and excel in their roles.

Career Progression Opportunities:

Internal Mobility
Skill Development

Benefits & Culture:

Work-Life Balance
Inclusive Culture

Candidate Selection Criteria:

Desired Profile:

Education: Engineering degree in computer science or equivalent, with a specialization in networks.
Experience: Minimum 3 years of experience in a similar position.
Technical Skills: Strong command of TCP/IP protocols, network operating systems (Linux, Windows Server), network equipment (routers, switches, firewalls), network management tools, virtualization and cloud computing technologies.
Personal Qualities: Rigor, autonomy, organizational skills, ability to work in a team, excellent interpersonal skills, curiosity, adaptability.Core Technical Expertise:


Specialized Knowledge:

This is paramount. Define the specific area of expertise: cybersecurity, cloud computing, network architecture, software development, data science, etc.
Deep understanding of relevant technologies, tools, and platforms.
Up-to-date knowledge of industry trends and best practices.

Technical Proficiency:
Proven ability to apply technical knowledge to solve complex problems.
Hands-on experience with relevant hardware and software.
Ability to troubleshoot and diagnose technical issues effectively.
Proficiency in relevant programming languages, operating systems, and network protocols.

Problem-Solving Skills:
Strong analytical and critical thinking skills.
Ability to identify and resolve root causes of technical problems.
Ability to think creatively and develop innovative solutions.

Certifications:
Industry-recognized certifications (e.g., CISSP, AWS Certified Solutions Architect, CCIE) are highly valuable.


Essential Soft Skills:

Communication:
Ability to communicate complex technical concepts clearly and concisely to both technical and non-technical audiences.
Excellent written and verbal communication skills.
Ability to collaborate effectively with cross-functional teams.
Problem-Solving 1 and Analytical Skills:
The ability to analyze complex systems and find solutions.
Logical and methodical approach.
 
Adaptability and Learning:
Ability to adapt to rapidly changing technologies.
Continuous learning mindset.
Willingness to explore new technologies and approaches.

Teamwork:
Ability to work effectively in a team environment.
Willingness to share knowledge and expertise.

Project Management:
Ability to manage projects effectively, including planning, execution, and monitoring.

Understanding of project management methodologies.

Work condition:

8h15 - 17h
Monday to Friday

Message from your future manager N+1:

Join our team as an IT Expert in an expanding company and become a key part of a dynamic, customer-focused operation. We encourage all interested candidates to apply, as all applications will be evaluated.