Assistant Front Office Executive
Job insights
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Date posted
16/12/2024
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Closing date
16/12/2024
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Hiring location
East
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Experience Level
Middle
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Experience
1 - 3 Years
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Remote work option
No
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Expatriate Eligibility
no
Key responsibilities
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Overview of the Role:
Under the supervision of the Operations Manager, oversee the Front Office operations to provide exceptional guest service, support team development, and maintain quality standards. Assist in managing resources, scheduling, and budgets to ensure efficient and profitable department operations.
Main Responsibilities:
- Assist the Operations Manager in recruiting, selecting, and promoting Front Office team members
- Conduct performance appraisals and identify training needs within the Front Office team
- Deliver on-the-job training to maintain high performance standards
- Recommend team member promotions and address team-related matters
- Collaborate with HR to develop and implement formal training plans for the department
- Support team development, motivation, and succession planning
- Address and monitor guest complaints and ensure appropriate follow-up actions are taken
- Welcome important guests or groups and propose upgrades for loyal guests to enhance goodwill
- Coordinate department activities to provide optimal guest care and ensure quality services
- Create and manage short- and long-term work schedules, balancing supervision and team autonomy
- Establish and maintain strong employee relations and oversee CRM follow-up
- Prepare and monitor the department’s budget, ensuring adherence and monthly tracking
- Prepare and manage the Front Office roster, ensuring full coverage and compliance with legal standards
- Monitor and control work equipment inventories
- Oversee room allocations in coordination with CRO and manage room availability
- Ensure adherence to hotel quality procedures, SOPs, and safety/security measures
- Conduct regular checks on team members’ grooming and uniform standards
- Review arrivals, departures, and billing information for accuracy and completeness
Candidate’s Profile:
- Diploma in hospitality management or a related field
- At least 2 years of experience in Front Office or similar guest service roles
- Strong leadership skills with a focus on team training and development
- Excellent communication and guest interaction abilities
- Knowledge in budgeting, scheduling, and hospitality operations
Our Benefits:
- Medical Insurance – Benefit from medical coverage, for you and your dependent(s), with 50% company contribution.
- 24Hrs Personal Accident Cover – Up to Rs 100,000 cover for accidents, 24/7.
- Pension Scheme – Enjoy a pension plan with company contributions for your future.
- Company Doctor Services – Free on-site medical consultations for your health needs.
- Performance Bonus & Incentives – Earn a bonus for your hard work.
- Referral Scheme – Refer a friend or family member and earn up to Rs 5,000.
- Incredible discounts at our restaurants – Save 25% at Domino’s Pizza and 15% at Ocean Basket.
- Exclusive Employee Discounts – Benefit from a wide range of discounts with MyRogers App.
- Wedding & Newborn Gifts – Celebrate major life events with special company gifts.
- Instant Leave Benefits – Earn 1 annual and 1 sick leave monthly from day one.
- Birthday Leave – Celebrate your Birthday with 1 additional day on top of your entitled local leave.
- Career Growth & Internal Mobility – Find diverse career and internal mobility options within our various clusters.
- Learning & Development – Grow with training and development opportunities through our Training Academy.
Hard skills
Good to know
Goals & Performance Metrics:
Short-Term Goal: Quickly develop a strong understanding of front office procedures and systems, ensuring efficient check-ins, check-outs, and accurate handling of guest requests. Respond to guest inquiries promptly and support the team in delivering seamless, high-quality service.
Medium-Term Goal: Enhance guest satisfaction by consistently providing proactive and personalized service, anticipating guest needs, and suggesting tailored experiences. Utilize upselling techniques to improve the guest experience and contribute to the company’s revenue growth.
N+1 Management Style:
Under the supervision of the Front Office Executive; plans, organizes and coordinates activities of Front Office department in hotel to provide efficient service and maintain profitable operation Act as duty manager on a rotational basis
Career Progression Opportunities:
With experience, the role offers a clear path for advancement to the position of Front Office Executive, where responsibilities expand to overseeing the entire front office team and enhancing guest satisfaction at a strategic level. Additionally, there are opportunities for internal mobility across different company clusters, allowing for broader exposure and growth within the organization.
Benefits & Culture:
Medical Insurance – Benefit from medical coverage, for you and your dependent(s), with 50% company contribution.
24Hrs Personal Accident Cover – Up to Rs 100,000 cover for accidents, 24/7.
Pension Scheme – Enjoy a pension plan with company contributions for your future.
Company Doctor Services – Free on-site medical consultations for your health needs.
Performance Bonus & Incentives – Earn a bonus for your hard work.
Referral Scheme – Refer a friend or family member and earn up to Rs 5,000.
Incredible discounts at our restaurants – Save 25% at Domino’s Pizza and 15% at Ocean Basket.
Exclusive Employee Discounts – Benefit from a wide range of discounts with MyRogers App.
Wedding & Newborn Gifts – Celebrate major life events with special company gifts.
Instant Leave Benefits – Earn 1 annual and 1 sick leave monthly from day one.
Birthday Leave – Celebrate your Birthday with 1 additional day on top of your entitled local leave.
Career Growth & Internal Mobility – Find diverse career and internal mobility options within our various clusters.
Learning & Development – Grow with training and development opportunities through our Training Academy.
Candidate Selection Criteria:
Diploma in hospitality management or a related field
At least 2 years of experience in Front Office or similar guest service roles
Strong leadership skills with a focus on team training and development
Excellent communication and guest interaction abilities
Knowledge in budgeting, scheduling, and hospitality operations
Work condition:
To work on a shift system (Morning or Evening)
Message from your future manager N+1:
Join our team to be at the heart of creating memorable experiences for our guests. In this role, you’ll thrive if you are customer-focused, proactive, and passionate about hospitality. We offer comprehensive benefits, development opportunities, and a culture that values each employee’s contributions. If you’re ready to be part of a dedicated team and grow your career in a dynamic and supportive environment, we would love to meet you!
Interested in this job?.
30 days left to apply
