Customer Service – Billing Specialist F/M/X
Job insights
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Date posted
16/12/2024
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Closing date
16/12/2024
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Hiring location
Center
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Experience Level
Junior
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Experience
1 - 3 Years
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Remote work option
Yes
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Expatriate Eligibility
Yes
Key responsibilities
As a Billing Specialist at Mantu, you will play a crucial role in our finance department by managing the billing process efficiently and accurately. You will be responsible for generating invoices, monitoring payment deadlines, resolving billing discrepancies, and providing exceptional customer service to our clients.
Key Responsibilities:
- Prepare and issue invoices to customers accurately and in a timely manner.
- Verify the accuracy of billing data with Purchase Order received and resolve any discrepancies with Business Partners.
- Maintain a comprehensive understanding of our services.
- Communicate with customers to answer billing inquiries and resolve payment issues in collaboration with the Recovery Team.
- Collaborate with other departments, such as Recovery Department, Accounts Department and Business Partners to ensure accurate and timely billing.
- Reconcile billing statements and accounts to ensure accuracy.
- Stay up to date with industry regulations and best practices in billing.
- Identify opportunities for process improvement and contribute to the development of more efficient billing procedures.
- Maintain strict confidentiality of financial and customer information
Good to know
Goals & Performance Metrics:
Metrics can be discussed during interview.
N+1 Management Style:
Collaborative work environment with great opportunity to learn.
Career Progression Opportunities:
Opportunity to learn in an international environment and taking ownership of spe
Benefits & Culture:
Competitive Salary: A fair and competitive salary that reflects your skills and experience.
Health and Wellness: Comprehensive health insurance plans, including medical, dental, and vision coverage
Performance Bonuses: Incentives and bonuses based on individual and company performance.#
Inclusive Work Environment: Commitment to diversity and inclusion, ensuring a welcoming and supportive workplace for all employees.
Candidate Selection Criteria:
Bachelor's degree in any relevant field.
Proven 1-2 years of experience in customer services or communication.
Proficiency in billing software and Microsoft Office Excel is a plus.
Fluent in French.
Strong attention to detail and accuracy.
Exceptional organizational and time management skills.
Problem-solving skills and the ability to handle customer inquiries and issues professionally.
Knowledge of accounting principles and practices is a plus.
Mastery of generative AI (ex: ChatGPT/Poe.com, etc…) is a plus for improving day-to-day productivity
Work condition:
Normal working hours: 08:30 - 17:30.
Message from your future manager N+1:
If you have a strong attention to details and is fluent in French, this job is for you!
Interested in this job?.
30 days left to apply
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Let’s make it shine together!
AI PRODUCT MANAGER
AFRIKEDGE (MAURITIUS) LTD
inExperience Level: 3 - 5 Years
