Customer Service Advisor

Good to know

Goals & Performance Metrics:

Short-Term Goals
• Learn company policies, debt solutions, and internal systems (CRM, MS Office).
• Handle basic client calls/emails with accuracy and empathy under supervision.
• Draft professional responses to client queries and complaints.
• Shadow senior advisors to learn issue resolution and escalation processes.
• Build relationships with colleagues and other departments.
• Identify key skills for improvement and act on feedback.

Medium-Term Goals
• Independently manage escalated calls and complaints with empathy and accuracy.
• Maintain accurate client records and meet KPIs (call handling, resolution time, quality).
• Deepen knowledge of complex debt solutions and client markets.
• Demonstrate readiness for increased responsibility and advanced tasks.

N+1 Management Style:

Our Customer Support Managers lead with empathy, guidance, and accountability, motivating their teams to provide outstanding client experiences while fostering professional growth. They place strong emphasis on supporting both new recruits and experienced team members through training, coaching, and mentoring

Career Progression Opportunities:

Our Career Progression framework is structured and based on performance, attendance, and workplace conduct. You can start as a Customer Service Advisor Level 1 and advance to Level 2 or Level 3, eventually moving into a Senior Customer Service Advisor role, handling more complex client queries and calls. With the potential to train, coach, and perform audits, you can further grow into a Technical Customer Service Advisor position

Benefits & Culture:

We believe in rewarding our people and helping them grow. You’ll enjoy:
• Attractive Salary & Benefits: Rs 25,000 – Rs 30,000 (commensurate with experience & qualifications)
• Monthly Bonuses & Shift Allowance
• Flexibility to Work from Home (as per management schedule)
• 9-Day Fortnight – Get 1 extra day off every two weeks!
• Rewards & Recognition Programs
• Career Growth & Training Opportunities
• Subsidised Medical Insurance
• Employee Wellness Benefits: Sponsored Gym Membership & more!

Candidate Selection Criteria:

If your application is shortlisted, our HR Team will contact you for a phone screening. Successful candidates will be forwarded to the Hiring Manager for an interview, which will be scheduled at a convenient time. On the interview day, please bring your CV, relevant qualifications, and documents, and complete a short test before meeting the Hiring Manager. Following a successful interview and positive reference checks, we will proceed with your offer of employment.

Work condition:

Detailed information about work conditions, beyond the key aspects mentioned, will be shared with applicants during the interview with the Hiring Manager

Message from your future manager N+1:

At Ebene Gate, you’ll be part of a growing, purpose-driven company that values its people.
We provide a supportive environment, real career progression, and the chance to make an impact every day by helping clients regain financial stability.