Service Delivery Operations Associate Manager
Job insights
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Date posted
22/01/2025
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Closing date
21/02/2025
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Hiring location
Center
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Experience Level
Senior
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Experience
10+ Years
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Remote work option
Yes
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Expatriate Eligibility
no
Key responsibilities
- Supervise and oversee AP/ GL entries and bookkeeping of payment of vendor invoices and expense vouchers, receiving and posting cash receipts, posting of invoices, reconciling outstanding account balances, maintenance of accurate records and control reports, etc.
- Guide and support team to resolve day to day issues in service delivery such as complex reconciliations.
- Build strong, trusting relationships with stakeholders, both internal and external.
- Adherence to set standards and compliance requirements – Ensure compliance within current operating model, client financial and accounting principles, and statutory requirements and ensure implementation of internal control is adhered to. Influence and challenge key stakeholders effectively.
- Setting day-to-day operational objectives for the team.
- Respond to critical, technical or other issues escalated by own team.
- People management who can have more than 20+ resources under his/her span.
- Support team members with less experience – Provide assistance and training to lower-level employees.
- May be responsible for leading daily operations.
- Delegating and reviewing the work of subordinates.
- Ensure the monthly accounting and reporting activities are executed in line in accordance with the month-end closed timetable.
- Assist with any ad hoc duties to ensure the smooth running of the department as required.
- Generate daily and ad-hoc reports.
- Perform daily & weekly tasks as assigned by the Project Lead.
- Perform MEC activities as assigned by Project Lead.
- Support on External & Internal Audit exercise.
- Conducts work/ capacity planning, estimation, and prioritization to optimize performance of group/resources.
- Provides and implements workable solutions to business issues/problems with minimum referral to senior management.
- Operates largely independently in meeting defined business objectives and goals.
- Performs complex tasks and participates in complex cross-area/function activities.
Hard skills
Good to know
Goals & Performance Metrics:
Short term 3 months and medium term 6 months
N+1 Management Style:
Coaching Management Style
Career Progression Opportunities:
At Accenture, we offer a dynamic and rewarding career path that empowers you to grow and excel in your professional journey. Our structured career progression is designed to help you develop your skills, take on new challenges, and achieve your career aspirations.
At each stage of your career, you'll have access to continuous learning opportunities, mentorship programs, and a supportive network to help you succeed. Join us at Accenture and embark on a career path that offers endless possibilities for growth and impact.
Benefits & Culture:
At the Heart of Change!
Candidate Selection Criteria:
Strong accounting literacy.
Excellent communicator, both written and oral. Must be able to communicate at the Senior Management Team level.
Ability to clearly articulate expectations – clearly define what is expected of team members.
Strong people management skills and strong interpersonal communication skills.
Good at establishing working relationships and developing personal contacts in a cross-functional and cross-cultural environment.
Strong analytical skills and a problem-solver.
Self-driven personality with a highly independent working capacity.
Integrity - A personal drive that motivates people and demonstrates personal commitment through every action.
Good knowledge of local business culture.
Ability to work under pressure.
Positive can-do attitude and service excellence.
Compliant and rule conscientious.
Knowledge of Accounting Standards and Legal Requirements regarding Financial Processes.
More than 10 years of experience in the accounting department.
Experience in the Accounts Payables department will be an advantage.
University degree preferably accounting/finance or equivalent.
Fluent in English & French.
Sound knowledge of MS Office tools – Excel, Word and PowerPoint.
Work condition:
Full Time.
Message from your future manager N+1:
Work at the heart of Change and Explore opportunities with us! Kindly apply directly on https://accenture.wd103.myworkdayjobs.com/AccentureCareers/job/Ebene/Service-Delivery-Operations-Lead_R00171130
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