Senior CSM – Event industry

Good to know

Goals & Performance Metrics:

- Maintain a high customer satisfaction rate (measured through surveys).
- Meet response and resolution timeframes for client requests.
- Increase recurring service usage among clients.
- Reduce client disputes.
- Continuously improve the user experience.

N+1 Management Style:

Direct Manager: Logistics Manager

Career Progression Opportunities:

Potential growth into management roles within customer service as the company expands.

Benefits & Culture:

- Innovative and fast-evolving startup.
- Collaboration and teamwork are core to our approach.
- Dynamic environment where initiative and autonomy are valued.

Additional Benefits :

- Internet subsidy.
- Continuous training opportunities.
- Fast career progression in a rapidly growing company.
- Remote work flexibility.

Candidate Selection Criteria:

- Degree in management, customer relations, or a relevant field.
- Experience in customer relationship management, ideally in a startup or event industry.
- Proficiency with IT tools and CRM systems.
- Excellent written and verbal communication skills.
- Strong organizational skills and ability to handle high-pressure situations.
- Independence and initiative.
- Comfortable managing phone interactions with clients and suppliers.

RECRUITMENT PROCESS

- Apply via the MeetYourJob & [CareerHub.mu](http://careerhub.mu/) team.
- Initial interview with the MeetYourJob expert team.
- Final interview with the General Manager.
- Offer within 24–48 hours.

Work condition:

- 100% remote work.
- Full-time with flexible hours.
- 3-month probation period.

Working hours:
11:00 AM – 8:00 PM (winter time)
12:00 PM – 9:00 PM (summer time)

Message from your future manager N+1:

Join an innovative and dynamic team where you can leverage your customer relations skills and actively contribute to the company's growth.