French-Speaking Customer Support Specialist
Job insights
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Date posted
29/07/2025
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Closing date
28/08/2025
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Hiring location
North
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Experience Level
Fresher
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Experience
< 1 year
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Remote work option
Yes
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Expatriate Eligibility
Yes
Key responsibilities
- Handle complex customer requests by managing cases from start to finish (from case opening to closure).
- Demonstrate a comprehensive understanding of case management activities, offering a 360-degree view of the automotive environment. This includes managing all tasks related to a case, both Front and Back Office.
- Possess in-depth knowledge of remote customer service techniques and procedures to ensure optimal satisfaction, even during challenging or conflictual calls.
- Communicate effectively with various stakeholders (customers, service providers, and business partners) through phone calls (inbound and outbound), emails, and case management tools.
- Support and mentor new team members or those in need, acting as a quality ambassador within the team.
Hard skills
Soft skills
Good to know
Goals & Performance Metrics:
No metrics have been disclosed
N+1 Management Style:
Structured management with reports going to seniors, team leads and department managers
Career Progression Opportunities:
Career growth with departments to grow and climb the ladder beyond a consultant
Benefits & Culture:
Permanent role with young and vibrant teams of diverse backgrouds
Candidate Selection Criteria:
Thoughtful, organized, and meticulous; reliable and consistent.
Strong writing skills in French and comfortable working with numbers.
Excellent listening, comprehension, and analytical skills.
Team-oriented mindset.
Resilient under pressure and adaptable to change.
Skills
Proficient in office software tools.
Language: Fluent in French (spoken and written).
Education & Professional Experience
Minimum HSC (Higher School Certificate) or SC (School Certificate) with several years of relevant experience.
At least 2 years of experience in a similar customer-facing environment.
Work condition:
This will be an onsite role with rotational shifts that span 24 hours
Available to work on a 24/7 rotating schedule.
Willingness to work on Saturdays, Sundays, and Mauritian public holidays.
Message from your future manager N+1:
If youre interested to apply and ready to start your career the next day, apply now!
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