E-Conciergerie Specialist

Good to know

Goals & Performance Metrics:

- Short Term Goal: Quickly develop a strong understanding of booking processes and systems, delivering timely responses to guest inquiries and ensuring accuracy in all reservations.
- Medium Term Goal: Enhance guest satisfaction by consistently providing proactive service, suggesting personalized experiences, and skillfully up-selling options to improve the guest experience and company revenue.

N+1 Management Style:

The manager likely follows a supportive and feedback-driven management style, encouraging proactive communication and ensuring each team member feels valued in their role. There’s a focus on continuous learning, quality service, and adaptability to meet guest needs.

Career Progression Opportunities:

With experience, the role offers growth paths within the group, such as Guest Relations, Sales Coordinator, or a specialized role in Concierge or Event Planning. There are also internal mobility options across various company clusters.

Benefits & Culture:

- Medical Insurance: Benefit from medical coverage, for you and your dependent(s), with 50% company contribution.
- 24Hrs Personal Accident Cover: Up to Rs 100,000 cover for accidents, 24/7.
- Pension Scheme: Enjoy a pension plan with company contributions for your future.
- Company Doctor Services: Free on-site medical consultations for your health needs.
- Performance Bonus: Earn a bonus for your hard work.
- Referral Scheme: Refer a friend or family member and earn up to Rs 5,000.
- Incredible discounts at our restaurants: Save 25% at Domino’s Pizza and 15% at Ocean Basket.
- Exclusive Employee Discounts: Benefit from a wide range of discounts with MyRogers App.
- Wedding & Newborn Gifts: Celebrate major life events with special company gifts.
- Instant Leave Benefits: Earn 1 annual and 1 sick leave monthly from day one.
- Birthday Leave: Celebrate your Birthday with 1 additional day on top of your entitled local leave.
- Career Growth & Internal Mobility: Find diverse career and internal mobility options within our various clusters.
- Learning & Development: Grow with training and development opportunities through our Training Academy.

Candidate Selection Criteria:

- Minimum of a Higher School Certificate; a certificate or diploma in Tourism & Hospitality is advantageous.
- At least 2 years’ experience in tourism-related sales or customer service.
- Fluent in both French and English, with strong verbal and written communication skills.
- Proficiency with OTA, TO, and DMC platforms like Booking.com, Expedia.
- Tech-savvy with Microsoft Office suite experience, and CRM familiarity (Salesforce, HMS, etc.).

Work condition:

Primarily office-based (8h30 to 17h00), with requirements for availability after-hours, weekends, and holiday shifts, to ensure continuous guest support.
WFH is also an options for night shift & weekend shift (if any).

Message from your future manager N+1:

Join our team to be at the heart of creating memorable experiences for our guests. In this role, you’ll thrive if you are customer-focused, proactive, and passionate about hospitality. We offer comprehensive benefits, development opportunities, and a culture that values each employee’s contributions. If you’re ready to be part of a dedicated team and grow your career in a dynamic and supportive environment, we would love to meet you!