Front Desk Agent
Job insights
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Date posted
23/12/2024
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Closing date
22/01/2025
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Offered salary
Negotiable Price
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Remote work option
No
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Expatriate Eligibility
no
Key responsibilities
Job Family: Administration, Assistance & Office Support
Contract Type: Full-time
Key responsibilities:
• Warmly welcome and assist guests upon arrival and departure, ensuring a personalized experience.
• Manage check-in and check-out processes efficiently.
• Handle telephone switchboard operations and provide accurate information to guests.
• Collaborate with various departments (e.g., housekeeping, laundry, catering) to meet guest needs.
• Promote internal services and manage billing for stays and local sales.
• Ensure compliance with Club Med’s health and safety standards and maintain resort assets.
Good to know
Goals & Performance Metrics:
During the probation period, performance will be evaluated based on:
• Guest satisfaction scores and feedback.
• Accuracy and efficiency in handling check-in/check-out procedures.
• Effective communication and collaboration with other departments.
• Adherence to health and safety protocols.
N+1 Management Style:
The management fosters a collaborative and supportive environment, encouraging open communication and professional growth.
Career Progression Opportunities:
Opportunities exist to advance to supervisory roles within the front office or transition into other hospitality departments.
Benefits & Culture:
Club Med offers a multicultural work environment, access to resort amenities, and opportunities to participate in various activities, including performances.
Candidate Selection Criteria:
• Sociable and capable of building trusting relationships with guests.
• Helpful and attentive, adept at finding solutions for guest needs.
• Multilingual, proficient in at least two languages, comfortable with international guests.
Work condition:
Full-time position with varying hours, including weekends and holidays, based on guest arrivals and departures
Message from your future manager N+1:
"Join our dynamic front desk team and be the first point of contact in creating memorable experiences for our guests. Your enthusiasm and dedication are key to our success."
Interested in this job?.
30 days left to apply
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