IT Support Officer
Job insights
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Date posted
16/12/2024
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Closing date
16/12/2024
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Hiring location
Center
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Offered salary
Rs18,000 - Rs22,000/month
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Experience Level
Junior
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Experience
1 - 3 Years
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Remote work option
No
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Expatriate Eligibility
no
Key responsibilities
- Respond to user inquiries and provide technical support via phone, email, and in-person, using remote desktop tools as needed.
- Diagnose and resolve hardware, software, and network issues, including installations, configurations, and updates for optimal performance and security.
- Perform hardware repairs and manage software updates, system backups, and antivirus scans to maintain system reliability.
- Collaborate with vendors and third-party service providers for complex issue resolution and procurement, including quotations and follow-ups.
- Set up and deploy technology assets like computers and mobile devices, configuring user accounts and access permissions according to security protocols.
- Monitor and troubleshoot network performance issues across LAN/WAN, Wi-Fi, and VPN, and maintain network devices for optimal security.
- Implement network security measures such as encryption and intrusion detection, and document IT procedures and configurations.
- Maintain records of IT assets and generate reports on system performance to assess and improve IT processes.
- Engage in continuous learning through team meetings, training programs, and staying updated on industry trends.
- Conduct technology training sessions and create user guides to promote IT literacy and self-service among employees.
Hard skills
Good to know
Goals & Performance Metrics:
- Short-term: Improve response times for IT inquiries, achieving an average resolution time of under 2 hours.
- Medium-term: Reduce system downtime by 25% and implement a proactive maintenance program that cuts the incident rate by half within the first year.
N+1 Management Style:
The immediate supervisor employs a supportive and collaborative leadership style, emphasizing mentorship and team cohesion.
Career Progression Opportunities:
This role offers significant opportunities for career advancement within the IT department. High-performing individuals can aspire to roles such as Senior IT Support Specialist.
Benefits & Culture:
Medical Insurance – Benefit from medical coverage, for you and your dependent(s), with 50% company contribution.
24Hrs Personal Accident Cover – Up to Rs 100,000 cover for accidents, 24/7.
Pension Scheme – Enjoy a pension plan with company contributions for your future.
Company Doctor Services – Free on-site medical consultations for your health needs.
Performance Bonus – Earn a bonus for your hard work.
Incredible discounts at our restaurants – Save 25% at Domino’s Pizza and 15% at Ocean Basket.
Exclusive Employee Discounts – Benefit from a wide range of discounts with MyRogers App.
Wedding & Newborn Gifts – Celebrate major life events with special company gifts.
Instant Leave Benefits – Earn 1 annual and 1 sick leave monthly from day one.
Birthday Leave – Celebrate your Birthday with 1 additional day on top of your entitled local leave.
Career Growth & Internal Mobility – Find diverse career and internal mobility options within our various clusters.
Learning & Development – Grow with training and development opportunities through our Training Academy.
Candidate Selection Criteria:
Ideal candidates will have:
- Proven experience in IT support, including hardware and software troubleshooting.
- Strong problem-solving skills and the ability to handle multiple tasks efficiently.
- Excellent communication skills and the capacity to explain complex IT concepts in simple terms.
- Familiarity with network management and security protocols.
- A proactive attitude and a willingness to take initiative to improve processes.
Work condition:
The role requires working from Monday to Friday, from 08:30 to 17:00. Additionally, candidates must be available on-call to handle urgent IT issues outside of regular business hours.
Message from your future manager N+1:
We are looking for a dedicated IT Support Officer to join our vibrant team. If you have a passion for technology and a desire to help others solve problems, we want to meet you! With us, you'll not only grow your technical skills but also be part of a culture that fosters growth and innovation. Join us and help shape the future of our IT landscape while developing your career. We look forward to seeing how you can make a difference in our team!
Interested in this job?.
30 days left to apply
