Field Operations Manager – North

Sparkeys Gestion is a premium concierge service specializing in the management of high-end villas and apartments for short-term rentals in Mauritius. As the company expands, we are structuring our team and seeking a Field Operations Manager capable of overseeing the daily management of a property portfolio, ensuring an impeccable guest experience, and coordinating teams and service providers on the ground.

🎯 Key Objective: Take full responsibility for all field operations, allowing the director to focus on acquiring new property owners and strategic business development.

MAIN MISSION

Ensure the complete operational management of a portfolio of short-term rental apartments and villas. Deliver an exceptional guest experience, maintain high owner satisfaction, and free the management team to focus on business growth.

 GUEST EXPERIENCE & CLIENT RELATIONS

• Manage client relations before, during, and after stays: prompt responses to requests and emergencies via Airbnb, Booking.com, Whatsapp, and phone

• Organize and oversee check-ins and check-outs, independently or with service providers

• Prepare and provide welcome documents: house guides, practical and tourist information

• Handle special requests and additional services (transfers, massages, excursions) in coordination with Circle Getaway providers

• Manage complaints, incidents, and compensation requests, ensuring resolution to client satisfaction

• Encourage and collect positive guest reviews (Airbnb, Booking, Google) and use feedback to improve services

PROPERTY, CLEANING & MAINTENANCE

• Ensure complete property preparation: cleanliness, fresh linens, stocked consumables, and staging aligned with Sparkeys’ premium positioning

• Coordinate housekeeping teams: schedules, briefings, quality control, managing absences – and perform cleaning if needed in emergencies

• Organize laundry management: stock tracking, collection/delivery to laundry services, rotation between properties

• Regularly inspect property condition (furniture, appliances, equipment) and perform periodic inventories

• Coordinate technical interventions (plumbing, electricity, air conditioning, pool, garden): opening, follow-up, and control

• Carry out occasional purchases (consumables, small equipment, linens) within the defined budget

SERVICE PROVIDER MANAGEMENT

• Build, manage, and retain a reliable network of service providers: housekeepers, gardeners, pool technicians, technicians, drivers

• Recruit, onboard, and train service providers according to Sparkeys Gestion standards (quality, timeliness, presentation)

• Establish and manage intervention schedules, adapt to reservations, and handle unforeseen issues

• Ensure service quality, provide regular feedback, and adjust collaborations when necessary

ADMINISTRATION & REPORTING

• Prepare billing for each owner according to stays, commissions, and services, in coordination with management

• Maintain up-to-date information in Notion / Google Drive: contracts, stay histories, incidents, interventions

• Keep client and supplier databases current

• Collect performance data (occupancy rates, client feedback) and assist in monthly reporting

• Assist with supplier invoices and declarations (tourist tax, statistics)