Client Relationship Officer

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Goals & Performance Metrics:

Achieve optimal service quality, measured by predefined Key Performance Indicators (KPIs): meeting deadlines, file compliance, efficiency in handling calls and requests, and internal/external customer satisfaction. Regular follow-up meetings are held to adjust actions and ensure continuous improvement.

N+1 Management Style:

Proximity management, focused on operational fluidity and continuous improvement, with a dedicated project manager as the main point of contact.

Career Progression Opportunities:

Career development based on acquired skills and demonstrated results, within a growing environment.

Benefits & Culture:

An innovative and people-focused company, specialized in home healthcare. Collaborative atmosphere, advanced digital tools, and a strong focus on service quality.

Candidate Selection Criteria:

Attention to detail, autonomy, service-oriented mindset, and an understanding of the healthcare sector's challenges. Previous experience in administrative tasks or customer relations is a plus.

Work condition:

Full-time position (40 hours/week), with a gradual onboarding process.

Message from your future manager N+1:

Joining eBop means becoming part of a dedicated team committed to home healthcare. Your involvement will make a real difference for our clients and patients.