Service Center Manager

Service Center Manager

by GM Punjabi in
95 (views)

Job insights

  • Date posted

    10/07/2024

  • Closing date

    09/08/2024

  • Hiring location

    North

  • Offered salary

    Rs70,000 - Rs80,000/month

  • Experience Level

    Senior

  • Experience

    6 - 10 Years

  • <

    Remote work option

    No

  • Expatriate Eligibility

    no

Key responsibilities

The Service Center Manager will be responsible for overseeing the after-sales department, ensuring the success of customer journeys, and bringing innovative solutions to enhance customer satisfaction. 

Key Responsibilities: 

  • Manage and oversee the after-sales department, including engineers, customer service officers, service admins, and storekeepers. 
  • Maintain inventory of materials at the after sales department 
  • Register client data and maintain a database for future promotions 
  • Develop and implement strategies to improve customer journey and service delivery. 
  • Lead and mentor a team, ensuring high levels of performance and motivation. 
  • Establish performance specifications, monthly targets, and monitor KPIs. 
  • Report to the CEO on departmental performance and improvement plans. 
  • Collaborate with other departments to ensure seamless service delivery. 
  • Handle customer complaints and issues, ensuring timely resolution. 
  • Manage the service delivery process, ensuring efficiency and effectiveness. 
  • Arrange installation of products at client premises 

Good to know

Goals & Performance Metrics:

Achieve customer satisfaction targets.

Reduce service delivery time by 20%.

Increase team productivity by 15%.

Improve first-time resolution rates.

Maintain a low customer complaint rate.

N+1 Management Style:

Direct Manager: CEO

Career Progression Opportunities:

Potential to advance to a senior management position within the company.

Benefits & Culture:

Salary Range: Rs. 70,000 - Rs. 80,000
Transport allowance: Rs 10,000

Benefits:
Health insurance
Performance bonuses
Professional development opportunities

Candidate Selection Criteria:

Bachelor’s degree in Business Administration, Management, or a related field.
Minimum 5+ years of experience in a similar role.
Strong leadership and team management skills.
Excellent problem-solving and decision-making abilities.
Customer-focused mindset.
Ability to work under pressure and handle challenging situations.

Work condition:

45 hours per week.
In office role (full time)

Message from your futur manager N+1:

Join GM Punjabi and be a part of a team dedicated to delivering exceptional customer service and innovative solutions.

Interested in this job?

22 days left to apply

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