Customer Champion
Job insights
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Date posted
16/12/2024
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Closing date
15/01/2025
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Hiring location
Center
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Offered salary
Min:Rs23,000/month
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Experience Level
Middle
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Experience
1 - 3 Years
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Remote work option
Yes
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Expatriate Eligibility
Yes
Key responsibilities
As a Customer Champion, you will be the first point of contact for our valued customers, ensuring their satisfaction and delight. You will handle customer enquiries with a positive, service-oriented attitude and resolve issues efficiently.
- Resolve customer enquiries by telephone, email, or chat with a positive and service-oriented attitude.
- Ensure responses are delivered to customers within agreed timescales.
- Evaluate the nature of customers’ enquiries accurately and determine the appropriate action to be taken.
- Build sustainable relationships of trust through open and positive interactions with customers.
- Ensure customer enquiries are clearly communicated to relevant departments/third parties as per set procedures.
- Apply systematic and logical thinking to solve complex issues.
- Carry out administrative work and ensure correct information is displayed on all documents.
Good to know
Goals & Performance Metrics:
Achieve high levels of customer satisfaction and positive feedback.
Respond to customer enquiries within agreed timescales.
Maintain accurate and clear communication with relevant departments.
Efficiently resolve customer issues and build strong customer relationships.
Complete administrative tasks accurately and in a timely manner.
N+1 Management Style:
Participative
Career Progression Opportunities:
Opportunities for growth in customer service, team leadership, and other related roles within the company.
Benefits & Culture:
Basic Salary: Rs 23,000
Night shift allowance: 25% hourly rate
Bus fare refund & company transport (post 5pm)
Medical insurance (private insurance – company contribution)
Pension scheme (contribution: 4.5% for up to 2 years, 6% for 2 to 5 years, 7.5% for 5+ years of service)
Meal allowance: Rs 2,200
Work From Home allowance: Rs 440
Candidate Selection Criteria:
Very good written and oral communication skills in English.
Previous experience in customer service is an advantage.
Comfortable handling inbound and outbound enquiries.
Very good listening and problem-solving skills.
Organizational and reporting skills.
Ability to retain information effectively.
Ability to adopt a rational approach to customer cases.
Ability to maintain workflow on multiple ongoing tasks with attention to detail and the ability to prioritize.
Good mastery of Microsoft Office tools.
Work condition:
Working hours: Any 5/7 days per week.
Approximately 2 weekends worked per month.
Shifts:
- Morning shift: 10:00 - 19:00
- Mid shift: 13:00 - 23:00
Night shift: 17:00 - 02:00
Flexible working from home: 1 day per week (post training period).
On-the-job training: 6 weeks.
Message from your future manager N+1:
Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive, and fulfilling work environment. We're here for you with support networks, hybrid working options, and wellness programs. Invest in your growth with our development opportunities and leadership training. Collaborate with colleagues from around the globe and immerse yourself in new cultures.
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