Support Analyst
Job insights
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Date posted
05/08/2025
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Closing date
04/09/2025
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Experience Level
Middle
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Experience
1 - 3 Years
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Remote work option
Yes
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Expatriate Eligibility
Yes
Key responsibilities
With access to 47 of the 54 countries on the continent and 21,000 employees, CFAO is a major player in the fields of mobility, healthcare, consumer goods, infrastructure, and energy. As a partner of major global brands, the Group operates across the entire value chain – import, production, distribution – according to the highest international standards, leveraging 170 years of field knowledge and local expertise.
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Handle support ticket processing.
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Respond to customer support requests via appropriate communication channels (email, phone, chat, etc.).
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Document issues and solutions to build a functional support knowledge base.
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Drive continuous improvement by identifying recurring issues and collaborating with other departments to develop long-term solutions.
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Work with the development team to test new features and ensure they meet customer needs.
Soft skills
Good to know
Goals & Performance Metrics:
Probation Period: 6 months with performance evaluation.
N+1 Management Style:
Participative – we value collaboration and initiative.
Career Progression Opportunities:
Opportunities for job enlargement within the company.
Benefits & Culture:
Medical cover (main member + dependents) fully sponsored
Private pension scheme
Transport allowance
Annual performance bonus
Candidate Selection Criteria:
older of a college or university degree in IT, management, or a related field (e.g., Supply Chain/Accounting).
2 years of experience in user support, including problem management skills and the ability to work effectively in cross-functional teams.
Knowledge of Dynamics 365 F&O.
Knowledge of French accounting would be an asset.
Your Profile:
If you see yourself in our project, we are looking for someone who can:
Adapt to the team and various stakeholders in a collaborative spirit.
Communicate with kindness to foster engagement.
Express themselves clearly and effectively, both in writing and orally, in French and English.
Be proactive and show initiative.
Organize tasks methodically and know how to prioritize effectively.
Work condition:
• Fully sponsored attractive medical cover (main member + dependents).
• Private pension scheme.
• Transport allowance.
• Annual performance bonus.
• WFH
• Flexitime
Message from your future manager N+1:
"If you're organized, meticulous, and customer-oriented, this role is perfect for you. Don't wait—send us your CV today!"
Ready to join us? Apply now!
Interested in this job?.
30 days left to apply
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