Supervisor – In Room Dining
Job insights
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Date posted
13/07/2025
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Closing date
12/08/2025
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Hiring location
East
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Experience Level
Junior
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Experience
1 - 3 Years
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Remote work option
No
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Expatriate Eligibility
no
Key responsibilities
- Assist the Restaurant Manager IRD in Interviewing, selecting, training, supervising, counseling and disciplining outlet staff.
- Responsible for all departmental induction training and on the job training of new members of staff and also newly promoted staff
- Supervising the floor during operational periods to ensure that the Restaurant IRD standards and steps of service are met through all guests interactions.
- Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift.
- Requisition to be done through the hotel requisition system.
- To attend daily briefing (line up) and communicate important events/ information to all employees
- Assist the Restaurant Manager IRD in conducting appraisals
- To ensure safety of the working environment and in the outlet’s environment is maintained
- To take a keen interest in business situation and to bring in sound ideas to increase profit, reduce expenses, up selling , and maximizing guests spent where possible.
- Communicate effectively, both verbally and in writing, to provide clear direction to the staff.
- Observe performance and encourage improvement where necessary.
- Ensure staffing levels are accurate based on hotel and outlet business levels.
- Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes.
- Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
- Remain calm and alert, especially during emergency situation and/or heavy hotel activity, serving as a role model for the staff and other hotel employees.
- Ensure basic standard operating procedures are in place and are in compliance with Mauritian Laws, SGS, Kerzner International and LQA.
- Ensure that all pantries are cleared of IRD soiled opex on a regular basis
- Replenishing of all room minibars, cleanliness and ensuring that all billing are done accurately
- Ensuring that all steps of services as outlines in training materials are being followed on a daily basis.
- Interact positively with customers by promoting and cross selling hotel facilities and services.
- Resolve problems to the satisfaction of involved parties.
- Answer telephones in a clear voice, coordinate and document all important issues
- Organize and manage special events in the restaurant IRD such as private dinners
- Maintain rapport with all departments and attend relevant meetings when required.
- Move throughout the facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met.
- Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality. Give guidance toward improvement and make necessary adjustments to ensure consistency.
- Utilize computer and POS to accurately charge customers, create forecast and revenue reports and write correspondence. Input and retrieve data and change computer procedures.
- Ensure that all standards and hotel cash handling procedures are met.
- Maintain cleanliness and maintenance of IRD restaurant on a daily basis.
- Solicit feedback from guests concerning the service and food & beverage offerings from IRD restaurant
- Work closely with the Restaurant Manager IRD , Assistant Restaurant Manager IRD in monthly beverage inventory and china/glass/silver/linen inventory.
- To efficiently administer and action the daily mail, guest report lists, staff schedules, leaves forms and other paperwork that is required and to ensure accurate notes are kept
- Ensure all daily and monthly reports are detailed and submitted in a timely matter
- Assist the restaurant manager IRD in Marketing privates dinners to ensure that all promotions and collateral updates are done in a timely matter.
- Assist the Restaurant Manager IRD in planning and setting up special events
- To proactively promote and exceed agreed GSQ score target.
- To understand the need for training and development of all individuals and to take a proactive approach in training employees on their responsibilities regarding Fire and Bomb Safety, Health and Safety and Food Hygiene.
- To follow up all setup/cleanliness and service of meeting room
- On daily basis to follow up all venues (such as salon and others) setup / service and other needs
- To efficiently maintain cleanliness of POSEIDON bottle plant on daily basis and follow up bottles filling, recording all deliveries
- Constantly to have regular follow up of all colleagues behavior on job site, meal time, break time and timely attendance.
Hard skills
Good to know
Goals & Performance Metrics:
As per SOP
N+1 Management Style:
Leader
Career Progression Opportunities:
Assistant Manager, IRD
Manager, IRD
Benefits & Culture:
Staff rates, refund transport, life insurance, medical insurance, tips sharing, merits increase, end of year bonus
Candidate Selection Criteria:
The ideal candidate should have at least a school certificate/ diploma is Restaurant and Bar and be computer literate. The candidate should have at least 2 years of experience in the same role in an International Ultra-Luxury Resort and must be fluent in written and spoken English and French. Food Handler's Certificate is a must.
Work condition:
5 days working, 2 days off
Message from your future manager N+1:
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
Interested in this job?.
30 days left to apply
