Operation Coordinator

Good to know

Goals & Performance Metrics:

Short Term (First 3 Months):
Understand operational processes, delivery flow, and internal systems
Build strong coordination with riders, restaurants, and internal teams
Ensure timely dispatch and reduction in delivery delays
Maintain rider attendance and shift coverage

Medium Term (First 6 Months):
Improve delivery turnaround time and overall service efficiency
Reduce operational errors, complaints, and cancellations
Strengthen rider performance, discipline, and retention
Consistently meet delivery targets and KPIs

N+1 Management Style:

The immediate supervisor follows a hands-on and supportive management style. Clear instructions, regular follow-ups, and performance tracking are key. The supervisor encourages accountability, teamwork, and open communication while providing guidance when needed.

Career Progression Opportunities:

This role offers growth into Senior Operations Coordinator, Operations Supervisor, or Operations Manager based on performance. Employees can develop leadership, people management, and operational planning skills, with opportunities to take on broader responsibilities.

Benefits & Culture:

Competitive salary
Performance-based incentives
Supportive and collaborative work environment
Opportunity to grow within a fast-paced operations team
Exposure to multiple departments and real-time operations
Emphasis on teamwork, accountability, and continuous improvement

Candidate Selection Criteria:

Minimum HSC qualification
Experience in operations, logistics, or team coordination preferred
Strong communication and leadership skills
Ability to work under pressure in a fast-paced environment
Problem-solving mindset
Willingness to work shifts and flexible hours

Age:

28 years and above

Work condition:

Shift-based role
Rotational shifts including weekends and public holidays
Full-time, on-site role
High-volume operational environment requiring quick decision-making

Message from your future manager N+1:

If you enjoy working in a fast-paced environment, leading teams, and ensuring smooth daily operations, this role is for you. We are looking for someone responsible, proactive, and committed to delivering excellent service. Join us and grow your career in the food and beverage delivery industry.