Customer Support Officer
Job insights
-
Date posted
20/06/2024
-
Closing date
20/06/2024
-
Hiring location
North
-
Offered salary
Rs35,000 - Rs38,000/month
-
Experience Level
Middle
-
Experience
1 - 3 Years
-
Remote work option
No
-
Expatriate Eligibility
no
Key responsibilities
The objective of this role is to ensure efficient order processing and coordination between departments to meet customer requirements and timelines.
- Maintain daily records of orders, approvals, and dispatch.
- Initiate sales orders to ensure customer orders are dispatched, invoiced, and paid accurately and on time.
- Receive technical packs from a particular RBO.
- Coordinate with GPD for item approvals and setup.
- Send samples to customers for approval.
- After approval, contact the factory/factory team sales for the placement of RBO items.
- Coordinate with the graphics department and send the layouts to the customer for approval to proceed with bulk production.
- Coordinate with production for raw material availability.
- Communicate with staff from other areas in the organization, such as production or logistics, to confirm order status and resolve customer complaints.
- Use databases or other computerized systems to maintain up-to-date customer records, track order and delivery status, and generate sales reports and statistics.
- Partner with Sales to assist in achieving sales goals.
Hard skills
Good to know
Goals & Performance Metrics:
Accurate order processing within designated timelines.
Timely communication with customers and internal teams.
Effective resolution of customer complaints.
Consistent tracking and reporting of sales statistics.
Achievement of sales targets in partnership with the Sales team.
N+1 Management Style:
Collaborative and supportive work environment.
Career Progression Opportunities:
Opportunities for growth in order management, customer relations, and sales coordination.
Benefits & Culture:
Medical Allowance: 5% of Basic salary (on submission of relevant documents)
Conveyance allowance: MUR 2000
Annual Leave: 22 working days for every completed year of service
Sick Leave: 15 working days for every completed year of service
End of Year Bonus: Equivalent to one-month basic salary
Accident Medical Insurance: Up to MUR 500,000
Candidate Selection Criteria:
Minimum of 2 years experience in order processing or sales coordination.
Strong organizational and time management skills.
Excellent communication and interpersonal skills.
Proficient in using order management systems and databases.
Ability to work collaboratively with cross-functional teams.
Detail-oriented and able to manage multiple tasks simultaneously.
Work condition:
Working hours: Monday to Friday (8:30 am to 5:30 pm).
Probation period: 6 months.
Message from your future manager N+1:
Join Avery Dennison and be part of a team that values innovation, sustainability, and employee development. Your skills and contributions will make a significant impact in our global operations and help us achieve our ambitious goals.
Interested in this job?.
30 days left to apply