IT Support – Monitoring Technician
Job insights
-
Date posted
14/09/2025
-
Closing date
14/10/2025
-
Hiring location
North
-
Offered salary
Rs32,000 - Rs40,000/month
-
Experience Level
Junior
-
Experience
1 - 3 Years
-
Remote work option
No
-
Expatriate Eligibility
Yes
Key responsibilities
Technical Support, Monitoring Technician
The Junction Business Hub, Calebasses, Mauritius
Are you ready to take on new challenges in a growing and innovative IT company?
oXya is a leader in technical services and hosting solutions for critical applications. We help large and international companies improve the efficiency and flexibility of their critical applications. Today, oXya provides technical services and hosting solutions to thousands of users.
As part of its expansion, oXya is hiring a full-time Monitoring Technician (40 hours/week).
You will be responsible for supervising our clients IT infrastructures and critical applications (SAP environments) to ensure they remain operational :
- Perform all routine operations necessary for the functioning of our North American clients’ information systems.
- Supervise applications.
- Monitor and control data flows.
- Detect and escalate incidents.
- Comply with contractual commitments.
- Provide daily reports to clients.
Schedule
The service operates 24/7, based on a rotating shift system (3 shifts of 8 hours). The selected candidate must be flexible to adapt to this rotation. Schedules will be communicated with reasonable notice.
- Morning shift: 6:30 AM – 2:30 PM
- Afternoon shift: 2:30 PM – 10:30 PM
- Night shift: 10:30 PM – 6:30 AM
- Transition shift- on call shift (between night and morning to allow time for recuperation)
Required Qualifications
- Bilingual: French and English (a MUST)
- Collaboration & Team work
- Attention to detail
- Customer satisfaction mindset
- Communication skills
- Punctuality
- Motivation to grow in the technical field
Preferred Experience
- Degree in IT (or equivalent) preferred
- 1 year experience as an IT technician (Beginners welcome)
- Beginners welcome to apply
Optional Skills
- ERP systems (SAP), Ticketing systems, Windows, Unix, Linux, Microsoft Office Suite
Compensation
- Monthly salary & 15% attendance bonus
- Without experience: Rs. 32,000
- 1+ year experience in a 24/7 role: Rs. 40,000
Benefits
- A stimulating position in a growing IT company
- Opportunity to take initiative and grow professionally
- MUA health insurance: 75% paid by employer, 25% by employee
- Pension: retirement & private life insurance with NIC
- Mobile phone subscription covered
To Apply
Please send your CV to galkaptan@oxya.com by September 20, 2025. Applications after this date may still be considered.
oXya is an equal opportunity employer. We are proud of the diversity of our workforce and enforce a zero-tolerance policy against any form of discrimination. All qualified candidates will be considered for employment in accordance with applicable employment laws.
Hard skills
Soft skills
Good to know
Goals & Performance Metrics:
3 months performance review
annual performance review
N+1 Management Style:
Technical Coordinator (Team Leader)
Career Progression Opportunities:
We are searching for candidates with motivation to learn and grow within other technical positions.
Benefits & Culture:
Un poste stimulant dans une entreprise informatique en pleine croissance.
Possibilité de prendre des initiatives et d'évoluer professionnellement.
Assurance santé MUA : 75% réglé par l'employeur et 25% par le salarié
Pension : retraite & assurance vie privée à la NIC
Prise en charge du transport au bureau
Prise en charge d’un abonnement téléphonique
Candidate Selection Criteria:
We are searching for motivated candidates who have a junior technical background (recent graduates accepted), or candidates with technical support or customer service experience. Experience using ticketing tools is a plus.
Candidates must be flexible to work on rotational shifts at the office.
Work condition:
Horaire
Le service est en opération 24 heures sur 24, 7 jours sur 7, selon un système de quarts rotatifs (3 quarts de 8 heures). La personne sélectionnée devra faire preuve de flexibilité afin de s’adapter à cette rotation. Les horaires seront communiqués avec un préavis raisonnable.
Quart de matin : 6h30 - 14h30
Quart de l'après-midi : 14h30 - 22h30
Quart de nuit : 22h30 - 6h30
Quart en disposition (transition entre le quart de nuit et le quart de matin)
Message from your future manager N+1:
Why join oXya?
At oXya, we are much more than a technical services and hosting provider: we are a strategic partner for large companies and international organizations. As a leader in critical application management, we help our clients increase their efficiency, flexibility, and performance.
Joining oXya means becoming part of a company on a human scale, where technical expertise, innovation, and collaboration are at the heart of our culture. You will have the opportunity to evolve in a dynamic environment, and contribute to solutions that have a real impact on the operations of thousands of users around the world.
Be part of a team that transforms technological challenges into lasting success. Join oXya !
Interested in this job?.
30 days left to apply
Fill in the required fields before applying.
Let’s make it shine together!
Solution Implementation and Support Lead
Smart Applications International
inExperience Level: 3 - 5 Years
Centre-Ville, Port Louis, Port Louis, Mauritius
