Front Office Assistant
Job insights
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Date posted
02/05/2026
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Closing date
01/06/2026
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Hiring location
North
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Experience Level
Junior
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Experience
1 - 3 Years
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Remote work option
Yes
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Expatriate Eligibility
Yes
Key responsibilities
Responsible for the reception counter
Makes reservations, arranges registration of guests and allocates rooms to them
Presents bills to guests on their departures and collects payments
Performs related clerical and administrative duties
Performing check-ins and check-outs according to the hotel’s standard and procedures
To be responsible and accountable for the cash float of his/ her till
Exchange foreign currencies (cash/ cheques) for guests only amd perfoms any other cash/ cheque/ crdit card transactions such as paid outs, petty cash
Welcoming guest, visitors according to hotel’s standard and procedures
Doing the appropriate follow up (either in person or by phone) to any guests needs, queries, suggestions, comments and dissatisfactions
Going the extra miles in giving satisfaction to the least requirements of any VIPm guest or visitor
Send, collect and dispatch faxes for guests
To assist guest with any stamp, post cards or post office requirements
Arrange on request for guest transportation (done in connection with Head Porter)
Deadling with guests as regards fligfht delays, request for a room change and extension of stay
Do the correct handing over, till and so on, during the change of shift
Checking with the Housekeeping Department, prior to the arrival of guests that all allocated guest rooms are clean and ready
Hard skills
Soft skills
Good to know
Goals & Performance Metrics:
You will undergo a probationary period of THREE (3) MONTHS as from the date of commencement of employment. After having successfully completed the probationary period you will be confirmed in your post.
N+1 Management Style:
There is a consultative management style. Managers ask for the opinions and thoughts of their team, consulting the viewpoints of every member of their team.
Career Progression Opportunities:
As part of our performance culture, your work objectives will be defined and regularly assessed by your immediate superior to ensure individual professional progress and growth. You will be informed of the Key Performance Indicators (KPIs) which will be applied in assessing further your performance.
In line with the policies of the Company, you will be expected to apply rigorously at all times the Standard Operation Procedures (SOPs) and work processes established by Management for the successful running of the business.
Benefits & Culture:
Working at Attitude means being part of a welcoming and inclusive workspace. We take care of our guests – but first, we take care of our staff, our Family Members. Attitude staff enjoy a profit-sharing scheme, pension, medical insurance, discounts in our hotels, meals at work and a good work-life balance!
Other perks of working for Attitude Hotels include fun activity days, long-service awards, recognition awards and our Attitude Family Member Children Education Fund, which presents one scholarship a year to a Family Member’s child.
Candidate Selection Criteria:
Appear confident, well groomed and dressed in a smart casual manner
• Personality: warm, welcoming and pleasant
• Act with integrity
• Communicate effectively
• Fair and firm management abilities with high influencing skills
• Strong Administration skills
• Creative and Innovative
• Hands-on approach to all operational aspects
• Excellent Communication Skills
• Initiative
• Self-motivated
• Coaching Skills
Work condition:
Stands in for Shift (Day, afternoon or night shift)
Working Monday to Sunday 8h00-16h00 or 15h00 to 23h00. However, depending on the exigencies of our operations, we expect the candidate to be flexible.
Message from your future manager N+1:
Join the Attitude Family
At Attitude, we have proudly been awarded the Great Place to Work label for years now (and #1 Best Workplace 2 years in a row!)
Come and discover why!
Interested in this job?.
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Let’s make it shine together!