Executive Housekeeper
Job insights
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Date posted
20/02/2025
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Closing date
22/03/2025
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Hiring location
North
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Experience Level
Senior
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Experience
3 - 5 Years
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Remote work option
Yes
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Expatriate Eligibility
no
Key responsibilities
Provide support to the housekeeping and other team members by handling day to day operations of the housekeeping and front office department. Assist the EAM rooms with all daily responsibilities and special tasks as directed.
Work with the appropriate departments of the hotel to obtain and disseminate all relevant information concerning arriving guests and with his team prepare guests’ stays meticulously.
Develop changes in product and services in response to customer requirements and evaluate against their improvement to the service.
Deal with all guests’ queries and complaints swiftly and efficiently
With the Maintenance Manager of the hotel, set-up and monitor a proper preventive maintenance programme in order to ensure that the grounds, buildings and equipment and their dependencies are always well maintained and in excellent running order at all times.
Through proper communication ensure that staff members have all the information they require in order to provide excellent customer service at all times.
Regularly participate in Management and Coordination Meetings organized by the Cluster General Manager/Hotel Manager or his representative as required.
Constantly monitor staff morale to ensure that the personnel are kept in an appropriate state of discipline, motivation and commitment to the objectives of the organization at all times.
Maintain an inventory of all housekeeping materials and ensure that they are stored properly in order to prevent any damage or wastage.
Handle guest/ customer calls received at the department and record all messages / reservation requests/ queries and assign to appropriate housekeeping team member. Take responsibility to ensure action is taken wherever possible.
Hard skills
Good to know
Goals & Performance Metrics:
You will undergo a probationary period of SIX (6) MONTHS as from the date of commencement of employment. After having successfully completed the probationary period you will be confirmed in your post.
N+1 Management Style:
There is a consultative management style. Managers ask for the opinions and thoughts of their team, consulting the viewpoints of every member of their team.
Career Progression Opportunities:
As part of our performance culture, your work objectives will be defined and regularly assessed by your immediate superior to ensure individual professional progress and growth. You will be informed of the Key Performance Indicators (KPIs) which will be applied in assessing further your performance.
In line with the policies of the Company, you will be expected to apply rigorously at all times the Standard Operation Procedures (SOPs) and work processes established by Management for the successful running of the business.
Benefits & Culture:
Working at Attitude means being part of a welcoming and inclusive workspace. We take care of our guests – but first, we take care of our staff, our Family Members. Attitude staff enjoy a profit-sharing scheme, pension, medical insurance, discounts in our hotels, meals at work and a good work-life balance!
Other perks of working for Attitude Hotels include fun activity days, long-service awards, recognition awards and our Attitude Family Member Children Education Fund, which presents one scholarship a year to a Family Member’s child.
Candidate Selection Criteria:
Appear confident, well groomed and dressed in a smart casual manner
• Personality: warm, welcoming and pleasant
• Act with integrity
• Communicate effectively
• Fair and firm management abilities with high influencing skills
• Strong Administration skills
• Creative and Innovative
• Hands-on approach to all operational aspects
• Excellent Communication Skills
• Initiative
• Self-motivated
• Coaching Skills
Work condition:
Stands in for Shift (Day, afternoon or night shift)
Working Monday to Sunday 8h00-16h00 or 15h00 to 23h00. However, depending on the exigencies of our operations, we expect the candidate to be flexible.
Message from your future manager N+1:
Join the Attitude Family
At Attitude, we have proudly been awarded the Great Place to Work label for years now (and #1 Best Workplace 3 years in a row!)
Come and discover why!
Interested in this job?.
30 days left to apply