Customer Success Executive
Job insights
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Date posted
18/12/2024
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Closing date
18/12/2024
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Experience Level
Middle
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Experience
1 - 3 Years
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Remote work option
No
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Expatriate Eligibility
no
Key responsibilities
• Attending to customer queries or calls via phone, email, chat bot, social media, web, in person or any other official method, in a timely and courteous manner
• Tracking customer experiences across online and offline channels, devices, and touchpoints.
• Collaborating with the reservations, marketing, and accounts teams to enhance customer services and brand awareness.
• Assisting the customer with any reservation’s issues, amendments, cancellations, store credit, gift vouchers etc
• Processing of payments and confirmation bookings
• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
• Ensure compliance of the roster basis for the Reservations department, to ensure constant customer service being delivered, with minimal interruptions to booking requests.
• Documenting processes and logging in technical issues, as well as customer feedback, complaints and compliments
• Anticipate customer needs and handle their enquiries in a helpful and attentive manner.
• Encourage sales by upselling of additional services or special packages
Hard skills
Good to know
Goals & Performance Metrics:
Monthly KPIs have been established for the Reservations Department, with rewards provided for successful achievement.
N+1 Management Style:
The Customer Success Executive will report to the Reservations Supervisor, under the leadership of the Senior Reservations Manager who oversees the Reservations Department.
Career Progression Opportunities:
We provide a well-defined career path for Customer Success Executives, offering clear opportunities for progression to senior roles and eventually to management positions. From day one, candidates gain a transparent view of their growth potential and the milestones they can achieve within our organization.
Benefits & Culture:
Competitive salary
Private Pension
Health Insurance
Employee Discount on our portal
Work anniversary gift cards
Work condition:
We prioritize our employees' work-life balance by offering our Customer Success Executives the flexibility to work on a roster basis.
Message from your future manager N+1:
At MariDeal, we are proud to be the leading e-commerce platform in Mauritius, revolutionizing the way customers experience online shopping. We are looking for dynamic and customer-driven individuals to join our team as Customer Success Executives. Apply today and become part of the success story at MariDeal—where innovation meets excellence.
Why MariDeal?
Be part of a passionate and innovative team driving success in a fast-growing industry.
Enjoy a supportive work environment that values work-life balance.
Unlock opportunities for growth, career development, and performance-based rewards.
Make a real impact while working for a company that leads the market in customer satisfaction and service.
If you’re energetic, motivated, and passionate about delivering exceptional customer experiences, we want you on our team!
Interested in this job?.
30 days left to apply
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