ABOUT US

Event Store is a rapidly expanding Open Source Software Database company with offices across the world, embarking on an exciting growth journey to revolutionize how modern distributed systems are built. We’re looking for a Technical Support Specialist to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot problems with Event Store and help our customers with queries on how to host and use Event Store.

RESPONSIBILITIES 

  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues involving distributed databases.

  • Be able to handle issues of a high level of technicality around databases internals and networking.

  • Taking ownership of customer issues reported and seeing problems through to resolution.

  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

  • Providing feedback to product teams.

  • Prioritize and manage several open issues at one time.

  • Document technical knowledge in the form of notes and manuals.

EXPERIENCE 

  • Bachelor's Degree in Computer Science or equivalent.

  • Ability to diagnose and troubleshoot technical issues.

  • Excellent understanding of computer systems.

  • Excellent problem-solving and communication skills.

  • Ability to provide step-by-step technical help, both written and verbal.

  • A background in .NET Framework would be beneficial.

  • Knowledge of Event Store and event sourcing would be beneficial but not essential.