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WHAT RESPONSIBILITIES WILL YOU HAVE?

CONFIGURATION:

  • Perform operations for all configuration deliverables for the client.

  • Having specific expertise in his/her domain, manage team skills level on this domain expertise.

  • Take initiatives towards streamlining processes and help manage various metrics for the team.

  • Identify focus areas for ongoing issues to discuss with customers and client stakeholders.

SUPPLIER PO AND CUSTOMER SERVICE OPERATOR:

Perform operations for supplier and customer order related activities, main ones being:

(i) Manage Customer Quotes & Orders management:

  • Analyze and understand requirement for quotation and order creation coming from customers.

  • Quote Customers requests, whatever its type (sales orders, repair orders, standard exchange orders, loan orders, Initial provisioning orders, working parties…). Inform customer in case quantities or lead-time cannot be fulfilled.

  • Creation of orders into client system.

  • Communicate between internal and external clients regarding quotation or order placed.

  • Review and manage exceptions and correct them according to the client policy and its contract with end-customer.

  • Manage customer information in client system.

(ii) Perform the Supply Chain drumbeat, to ensure on-time delivery of materials to customers:

  • Liaise and follow up with stakeholders (e.g. engineering, stock, warehouse, supplier).

  • Manage basic questions coming from customers further to orders placed in the frame of logistics, quality, engineering and Finance.

  • Follow up of part number ordered, with call for collection, logistics and transport.

  • Manage missing parts, track and manage material physical flow.

  • Identify in advance materials that requires export licenses and customs clearance.

  • Provide aftersales support: Claims, Returns.

  • Process Goods Receipts (GR).

(ii) Manage Supplier orders (Purchase or Loans or Repairs):

  • When needed, manage quotation from supplier prior to placing the order.

  • Create Purchase / Loan / Repair Order placed with suppliers.

  • Record in client system Supplier Acknowledgement.

  • Manage discrepancies further to reception of parts from suppliers.

  • Do reporting needed related to the above different processes & deliverables.

(iv) Be rigorous in applying the Standard Operating Procedures.

(v) Be pro-active in case of doubt or prioritization needed, and raise the hand when facing an issue, to his specialist regarding content/process to be applied, or to his shift team lead regarding workload or stakeholder management.

(vi) Participate in required daily or weekly meeting per defined project governance.

(vii) Bring innovation ideas to do job better.

QUALIFICATIONS

EDUCATIONAL BACKGROUND:

  • HSC/Diploma/ Degree in any field with at least 1 year relevant experience in Supply Chain.

SKILLS:

  • Good written and verbal French & English.

  • Competent Microsoft Office user (Word, Excel PowerPoint, Email).

  • Knowledge of ERP (preferably SAP).

  •  Knowledge in Finance and Accounting will be a plus.

  • Good communication skills with customers.

  • Ready to work on CET Shift (10:30 – 19:00 / 11:30 –  20:00).

  • Discreet.

  • Attentive to details.

  • Accurate.

  • Team Player.

  • Strong analytical skills and efficient planning skills;

  • Flexible.

Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law.
COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.