Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

WHAT RESPONSIBILITIES WILL YOU HAVE?

  • Adhere to the Service Level Agreement (SLAs) specified by the Client / Process in terms of quality, productivity and schedule.

  • Attend to information requests from customers and track the status of consignments on the system. 

  • Handle operational queries with a sense of urgency and deliver an accurate final job. 

  • Support the organization to achieve full compliance with corporate sustainability standards and focused on quality.

  • Address any problems/grievances with the Supervisor/ Coordinator/Manager/Operations Manager that may have an impact on productivity and operations.

  • Take steps to improve performance based on coaching. 

  • Provide information on products and services via email. 

  • Record customer data and feedback.

QUALIFICATIONS

WHAT SKILLS AND EXPERIENCE ARE WE LOOKING FOR?

  • Fluency in Spanish is essential, both written & spoken.

  • Good email and phone etiquette.

  • Active listening skills.

  • Detail-oriented and analytical.

  • Quick thinker.

  • Positive ‘can-do’ approach.

  • Computer literate (Microsoft excel, Word).

  • Flexibility in terms of working hours.

  • Good time management.

  • Good understanding of customer requests in Italian Language and ability to provide customers with proper & accurate response. 

  • Key / Process data according to customer specifications and as per Job Instruction Manuals.

WHAT ACADEMIC QUALIFICATIONS DO YOU NEED?

  • HSC or Diploma Holders.

  • 6 months – 2years of relevant experience.

  • Proven customer service acumen will be an advantage.

Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law

COVID-19 update: The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.