Duties and Responsibilities :

  • Conduct meetings and daily briefings with all team members

  • Ensure that roster is done such that there is complete coverage at all times

  • Communicate with the Hotel Manager on day-to-day matters

  • Communicate regularly with the H & S manager, regarding the Spa safety

  • Assists the HR manager in conducting selection and recruitment of Spa personal

  • Establish and maintain effective employee relations.

  • Conduct Performance Appraisal of family members.

  • Ensure that there is a proper planning and control of annual leaves for the spa department.

  • Liaise with HR manager to ensure a good and efficient induction and training of new recruits.

  • Ensure all subordinates are managing their responsibilities up to standards.

  • Ensure all responsibilities of the Spa manger during his/her absence

  • Liaise with HR manager to take disciplinary actions towards team members

  • Establish and follow up of all quality procedures

  • Ensure high level of quality products and services are delivered to guests at all times.

  • Ensure guests satisfaction and uses feedback and guests comments to improve quality of service.

  • Handing and monitoring of guests complaints and the relevant follow up action required

  • Ensure a high cleaning and hygiene standards in the spa

  • Replace therapist when it is required

  • Ensure that all the H & S procedures are respected.

  • Prepare the Spa department budget (Capex, Opex )

  • Follow up of the Spa Budget on a monthly basis and ensure that the budget is respected.

  • Ensure that common and individual and targets are achieved.

  • Prepare all reports (commissions, inventories, sales summaries…) and ensure that those reports are send on due dates

  • Prepare weekly requisitions required for the smooth service and sales of the spa

QUALIFICATION STANDARD :

ESSENTIAL

  • Qualifications: SC

  • Experience: Client’s oriented experience

  • Personal Qualities: Organisational Skills, Planning and good communication

DESIRABLE

  • Qualifications: HSC

  • Experience: 3years

  • Additional Skill required: Computer skills (Proficiency in Microsoft Office software: Word, Excel and PowerPoint), numerical skills and basic knowledge of Hotel Operations.

JOB KNOWLEDGE, SKILLS & ABILITIES :

  • Appear confident, well groomed and dressed in a smart casual manner

  • Communicate effectively

  • Fair and firm management abilities with high influencing skills

  • Strong Administration skills

  • Creative and Innovative

  • Hands-on approach to all operational aspects

  • Excellent Communication Skills

  • Self-motivated

  • Coaching Skills

  • Good computer skills

  • Good Interpersonal & Leadership Skills

  • Fluency in English

  • Proficiency in Microsoft Office software:  Word, Excel and PowerPoint, as a minimum