Telemarketing Supervisor

At the heart of our commercial strategy, you play a key role in driving and enhancing the performance of our teleprospecting team. This position combines hands-on management with operational involvement, including active participation in prospecting campaigns and scheduling appointments with strategic prospects.

Your main missions:

Team Management & Leadership

• Supervise, support, and motivate the teleprospecting team on a daily basis

• Recruit, train, and coach new team members

• Set individual and collective objectives aligned with the commercial strategy

• Conduct one-on-one meetings and performance evaluations

• Organise regular team meetings (briefings, debriefings, coaching)

• Develop team skills through continuous training

• Create a positive and high-performing team dynamic

Activity Management & Performance

• Actively participate in teleprospecting campaigns and in scheduling appointments with priority targets

• Provide daily operational support to the team by joining calls and contributing directly to collective performance

• Maintain a high standard of commercial excellence regarding scripts and prospecting techniques

• Define and implement the multi-agency prospecting strategy

• Analyse KPIs and dashboards (number of calls, conversion rates, qualified appointments)

• Oversee target achievement: 100 calls/day and 2 appointments/day per teleprospector

• Identify areas for improvement and implement corrective action plans

• Provide regular reporting to Management

• Ensure the quality of opportunities forwarded to the sales teams

Strategy & Optimisation

• Define the targeting strategy for key accounts and priority contacts

• Design and deploy prospecting campaigns (phone, emailing, social networks)

• Optimise prospecting scripts and commercial pitch materials

• Supervise the use and continuous improvement of the CRM

• Implement efficient multichannel prospecting processes

Quality & Compliance

• Ensure compliance with company procedures and quality standards

• Ensure that commercial practices follow data protection regulations

• Ensure proper management and qualification of databases

• Promote the Group’s CSR commitments through everyday practices