Team Lead – Customer Experience (M/F) – Grand Baie, Mauritius

The Heart of the Colivys Experience: Lead, Inspire, and Simplify.

Are you a natural leader with a passion for customer excellence? We are looking for a Team Lead to be our managerial anchor in Mauritius, bridging the gap between our Paris headquarters and our Grand Baie operations while ensuring our tenants receive a 5-star experience.

About Colivys

At Colivys, we’re reinventing the coliving experience. Our mission is simple: to offer modern, comfortable, and well-located housing while creating living spaces that foster connection and personal growth.

With rapid growth across major European cities, we believe housing should be flexible, digital, and human. Join a young, dynamic team dedicated to making urban living seamless for everyone.

Your Missions 

As our Team Lead in Mauritius, you will wear two hats: managing the local Customer Relations team and ensuring operational excellence on the ground. You will be the trusted right hand of our Customer Service Manager in Paris.

1. Leadership & Team Management (Your Managerial Impact)

• Team Guidance: Act as the local mentor for the Grand Baie team, providing daily support, motivation, and conflict resolution.
• Performance Tracking: Monitor team KPIs and ensure that response times and quality standards are consistently met.
• Paris-Mauritius Relay: Serve as the primary point of contact for the Paris-based Manager, ensuring smooth communication and reporting.
• Process Improvement: Identify bottlenecks in the customer journey and propose innovative solutions to “simplify” the Colivys experience.

2. Operational Customer Relations & Maintenance

• Incident Management: Oversee the lifecycle of tenant requests (phone/email) via Notion, from prioritization to resolution.
• Provider Network: Identify, onboard, and manage local field service providers to ensure quick interventions.
• Stakeholder Management: Maintain professional relationships with property owners and condominium managers regarding repairs and approvals.
• Apartment Management: Coordinate viewing appointments and oversee check-in/check-out inspections with City Managers.

3. Administrative & Tenant Support

• Guide tenants through administrative procedures (rental certificates, housing aid documents like CAF).
• Track lease renewals and departures to ensure high occupancy rates.