Customer Relations Officer

At Colivys, we’re reinventing the coliving experience.
Our mission: to offer modern, comfortable, and well-located housing while creating living spaces that foster connection and personal growth among our tenants.

With rapid growth and a presence in several major European cities, we are driven by a strong belief: housing should be simple,  flexible, and human.

Our young and dynamic team works every day to provide our residents with a seamless and welcoming experience — and that’s where you come in!

We are looking for a Customer Relations Officer to strengthen our team at our Grand Baie office

Roles :

• Ensure tenant satisfaction.

• Coordinate the maintenance and upkeep of apartments during the rental period.

• Maintain strong relationships with property owners and condominium manager

Incident Management

• Receive tenant requests by phone and email, and log incident tickets in Notion.

• Prioritize and categorize issues reported by tenants.

• Identify the appropriate contact person to resolve incidents.

• Schedule interventions with service providers.

• Ensure issues are properly resolved.

• Identify and report the need for new field service providers.

Incident Communication

• Communicate with tenants throughout the resolution process.

• Report incidents occurring in apartments to relevant internal teams.

• Inform property owners about repairs requiring their approval and financial participation, and manage follow-up actions.

• Notify condominium managers in case of interventions in common areas.

• Produce a summary of incidents for each period.

Check-in and Check-out Management

• Coordinate apartment viewing appointments.

• Schedule check-in and check-out inspections with City Managers or external providers.

• Review inspection reports and initiate necessary follow-up actions to improve apartment management.

• Track lease end dates and contact tenants to confirm departure or renewal intentions.

Administrative Management and Tenant Support

• Advise and assist tenants with administrative procedures.

• Complete rental certificates and CAF (housing aid) documents.