• Deliver excellent service to ensure high levels of customer satisfaction.

  • Motivate the sales team to meet sales objectives by training and mentoring staff.

  • Create business strategies to attract new customers, expand store traffic, and enhance profitability.

  • Hire, train, and oversee new staff.

  • Respond to customer complaints and concerns in a professional manner.

  • Ensure store compliance with health and safety regulations.

  • Develop and arrange promotional material and instore displays.

  • Prepare detailed reports on buying trends, customer requirements, and profits.

  • Undertake store administration duties such as managing store budgets and updating financial records.

  • Monitor inventory levels and order new items.

JOB QUALIFICATIONS & REQUIREMENTS

  • High school diploma or equivalent qualification.

  • A minimum of 3 years’ experience working in a retail environment, ideally in a managerial role.

  • Strong leadership and customer management abilities.

  • Customer service-oriented with in-depth knowledge of basic business management processes.

  • Excellent communication skills in and English and French and interpersonal skills