RESPONSIBILITIES :

  • Ensuring that the hotel reception is clean and tidy, flower arrangements are fresh, Reception desk is clear at all time, etc. 

  • Communicating any special requests / complaints to the relevant departments. 

  • Reply to general enquiries received by phone & Emails 

  • Preparation of Guest invoices and is responsible for accurate and efficient accounts and guest billing processes. 

  • Other administrative duties as may be assigned from time-to-time 

  • To deal with guest requests to ensure a comfortable and pleasant stay. 

  • To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service. 

  • To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area. 

  • To ensure that all reservations and cancellations are processed efficiently. 

  • To administer all routes of reservations to ensure that room bookings are made and recorded accurately. 

  • To keep up to date with room prices and special offers to provide accurate information to guests. 

  • To report any maintenance, breakage or cleanliness problems to the relevant manager. 

  • To administer the general petty cash system and float in an accurate manner. 

  • To undertake all training as required (eg, first aid, health and safety, customer service). 

  • To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire. 

  • And any other cognate duties as may be necessary in the circumstances and/or required by the employer. 

KEY COMPETENCES :

  • High standards of dress and presentation 

  • Ability to remain calm during difficult situations or in a very busy environment 

  • Able to communicate clearly and willing to help others 

  • Excellent interpersonal skills, including a pleasant telephone manner 

  • Aptitude for numbers and good at handling cash and accounting machines 

  • Multi-tasking personality 

  • Speak and understand English and French with a third language as advantage 

SALARY :

  • Rs 10,000