• Effectively plan and manage own workload, managing, servicing and delivering clients payrolls to agreed deadlines.

  • Validating and inputting all data received to agreed deadlines.

  • Checking inputted data and making all relevant corrections before the live run

  • Handling routine, non-routine and complex customer queries regarding payroll and HR related issues. This will include liaising with both internal and external contacts like OTM’s, Tax Office etc.

  • Managing all aspects of Tax Year end processing for their  customer base

  • Communicating effectively to customers (internal & external) on an appropriate basis

  • Identifying opportunities to advise and assist other team members.

  • Assisting Operations Team Manager with the coaching and developing of less experienced team members.


  • Payroll administrative experience or finance administration experience in a payroll environment.

  • Demonstrable customer service skills via telephone, and other forms of communication.

  • Demonstrable knowledge of PC literacy and software usage ideally including Word and Excel

  • Basic knowledge of payroll legislation


  • Experience within customer service environment.

  • Knowledge of Tax, NI, SSP and SMP advantageous.